Insomniac - Seasonal Box Office Attendant (Multiple Cities)

Box Office Attendant

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac's events have taken place in 13 countries across five continents. The company's premiere annual event, Electric Daisy Carnival Las Vegas, is the world's largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas.

Hiring in : Denver, San Francisco, Scottsdale, and Seattle

Responsibilities

• Actively participate in a training session for the Front Gate box office system in order to effectively help patrons who need assistance regarding their ticket order.
• Quickly and efficiently identify a customer's will call order by verifying all pertinent customer information including the customer's name, email and credit card in order to distribute tickets to patron's properly.
• Resolve any scanning issues that may occur with a patron's ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions with Front Gate POS system.
• Contact supervisor for unanswered questions
• Maintain a professional, upbeat attitude and smile at all times in a fast paced environment
• Keep area clean and organized
• Understand surroundings and all published festival information and be prepared to provide effective, correct information about the event
• Take extraordinary initiative when answering attendee's questions
• Treat all attendees with equal respect and sincerity
• Understand evacuation procedures and safe refuge locations prior to the opening of each show
• Report to Box Office Management

Qualifications

Work Environment

Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Equal Employment Opportunity

Insomniac strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Insomniac will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.