Pharmaceutical Customer Service Rep
RandstadBedford, MA, USjob_description.job_card.1_day_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAccurately process and monitor product orders using various systems, ensuring timely delivery and adherence to customer requirements. Determine appropriate facilities to fulfill orders by evaluating factors such as proximity, production schedules, and product decay rates. Communicate effectively with customers regarding order status, production schedules, and any potential delays, providing alternative solutions as needed. Proactively resolve issues related to manufacturing or delivery that may impact customers, ensuring continuity of care for patients. Investigate and resolve service failures, billing errors, and other complaints, coordinating with management for resolution. Manage compliance requirements, including quality control and reporting of adverse events, to uphold regulatory standards. Ensure all activities align with quality assurance protocols and regulatory requirements. Demonstrate strong commitment to safety and adhere to all company safety protocols and values. Collaborate with internal and external teams to ensure seamless order completion, invoicing accuracy, and customer satisfaction. Partner with the sales team to provide account support, share insights, and assist with promotions or special initiatives. Participate in team initiatives, training sessions, and improvement projects to drive excellence in customer service operations. Communicate with diverse stakeholders, including doctors, technicians, and purchasing agents, tailoring support to their specific needs. Utilize multiple software systems (ERP, CRM, and third-party tools) to manage customer orders and account history effectively. 3+ years in a customer-facing role, preferably in healthcare, pharmaceutical, or technical industries Strong communication skills, both written and verbal, with the ability to effectively engage and educate customers. Proven problem-solving abilities and experience managing customer inquiries efficiently. Proficiency with ERP, CRM, or similar order management systems. Ability to work in a hybrid environment (3 days in-office, 2 days remote) and ensure data integrity across systems. Availability to work on company-observed holidays as needed. Familiarity with regulatory and compliance standards in healthcare or pharmaceutical industries is preferred. Availability to work occasional extended hours during peak periods or in case of urgent customer needs. Ability to participate in training, team initiatives, and process improvement projects. Commitment to safety protocols and company values.
We're looking for an enthusiastic and customer-focused Customer Service Representative to join our dynamic team! If you have 1-3 years of customer service experience and a passion for helping others, this is the perfect opportunity for you. In this hybrid role, you'll enjoy the flexibility of working from home two days a week, while collaborating in the office three days a week. With a Monday to Friday schedule from 9 : 00 AM to 6 : 00 PM EST, you'll have the chance to engage with customers and make a real impact. We're seeking a problem-solver with excellent communication skills who thrives in a fast-paced environment and is committed to delivering outstanding service. Join us and be part of a team that values growth, collaboration, and excellence in customer support!
Key Responsibilities / Essential Functions
Customer Account Management
- Serve as the primary point of contact for customer account management, handling order placement, inquiries, and complaints via phone and email.
- Set up new customer accounts and maintain accurate records to facilitate smooth transactions.
- Address a wide variety of customer inquiries, ranging from routine questions to complex special requests.
- Support accounts receivable activities and ensure documentation accuracy for all transactions.
Order Processing and Fulfillment
Issue Resolution and Escalation
Compliance and Quality Assurance
Collaboration and Teamwork
Technology and Systems Management
Basic Qualifications
Other Requirements
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