Customer Support Specialist
Remote Talent CloudLos Angeles, CA, USjob_description.job_card.1_day_ago
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job_description.job_card.job_descriptionThis is a fully remote position, but you must be located within the United States Fluent in speaking, writing, and reading the English language A reliable Internet connection and computer A positive, professional attitude and a passion for helping others The ability to work independently in a distraction-free home office Previous customer support experience is a plus, but not required Fully remote : work from anywhere within the United States Full-time and part-time available Competitive hourly pay from $20 / hr
As a Customer Support Specialist, you’ll play a key role in ensuring our clients’ customers receive top-notch support. Your main responsibilities will include :
- Responding to customer inquiries via phone, email, and / or chat
- Providing fast, friendly, and professional assistance
- Troubleshooting product and service issues to find optimal solutions
- Maintaining detailed and accurate records of customer interactions
- Staying up to date on client products, services, and policies to provide accurate information
- Collaborating with teammates and sharing feedback to continuously improve the customer experience
Requirements
We’re looking for highly motivated individuals with a customer-first attitude and the ability to work independently. The ideal candidate will have :
Benefits
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Customer Support Specialist • Los Angeles, CA, US