Implementation Analyst - Client Technical Onboarding

Overview

Join our dynamic team as an Analyst- Client Technical Onboarding (ACTO), where your passion for delivering exceptional client experiences will be nurtured and developed. We are seeking a highly motivated and creative problem solver who is eager to learn and grow within our organization.

As an Implementation Analyst within Global Corporate Banking, you will play a pivotal role in supporting Client Technical Onboarding by managing internal administrative tasks, which will allow the team to focus on enhancing client experiences. You will gain exposure to complex client interactions and collaborate with a diverse range of internal payment partners. Our clients are U.S.-based companies from various markets and industries seeking to implement technical solutions in support of Payments products. This role offers a unique opportunity to develop expertise in the following areas : Develop onboarding project management skills under the guidance of experienced VP-CTOs (Vice President, Client Technical Onboarding), Innovate and explore enhancements in service delivery, Immerse yourself in the global landscape of payments and Understand connectivity and requirements associated with our file-based and API-based Payments products.

Responsibilities

• Assist in project support across key pillars like creation of Technical SOWs (Scopes of Work), technical product configuration, file validation and testing, and implementing treasury products.
• Handle your own queue of projects.
• Ensure adherence to project methodology and protocols to minimize risk.
• Enhance project support processes and optimize efficiencies.
• Explore creative and innovative ways to enhance project support processes and optimize efficiencies.
• Utilize creative problem-solving and solid decision-making abilities to deliver business-driven results.
• Learn more about payments products and develop soft skills.

Required qualifications, capabilities and skills

Final Job Grade and title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship

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