Talent.com
Bilingual Client Intake Specialist
Bilingual Client Intake SpecialistJacqueline Salcines PA • Miami, FL, US
Bilingual Client Intake Specialist

Bilingual Client Intake Specialist

Jacqueline Salcines PA • Miami, FL, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Job Description

Job Description

Do you love connecting with people and helping them find solutions during some of the most stressful moments of their lives? Are you organized, calm under pressure, and great at turning a worried caller into a confident client? If so, we’d love to meet you.

Salcines Law is a fast-growing boutique real estate and litigation firm in Coral Gables, known for providing a white-glove, concierge experience to every client. We’re looking for a Client Intake Specialist to be the welcoming voice that greets new clients and guides them through the first step of their legal journey.

This is a full-time, in-office role that offers hands-on training, room for advancement, and a team-oriented environment that values both growth and heart.

When clients reach out to us, they’re often facing the most challenging times of their lives. Losing their homes. Facing credit card lawsuits, buying or selling a home, resolving disputes, or protecting their investment. You’ll be the first impression of our firm, listening with empathy, asking thoughtful questions, and making each person feel understood and supported.

Compensation : $18-24 / hour plus bonuses.   Competitive benefits package and clear path for professional growth.

Benefits :

  • Year-round bonuses
  • 401(k) plus match (after 90th day)
  • Paid time off
  • 2 weeks vacation
  • Closed National Holidays with Pay
  • Health Insurance (after 90th day)
  • Personal and Professional Development

Compensation : $20 - $23 hourly

Responsibilities : What You’ll Do

  • Be the first point of contact for new clients — answer calls warmly from the receptionist, gather information, obtain the caller's name, enter it into CLIO software, and create a professional, reassuring experience from start to finish.
  • Listen carefully to each caller’s story with empathy, identify their needs, screen the potential client to make sure it's a fit for the firm, and match them with the right attorney or service.
  • Manage the full intake process, including data entry, follow-ups, and coordination with attorneys and paralegals.
  • Keep detailed and accurate records using Microsoft Office, Google Workspace, and our CRM.
  • Work closely with our team to continuously improve client satisfaction and streamline intake systems.
  • Treat every call with compassion and consistency — whether it’s Monday morning or Friday afternoon.

    • Qualifications :

    What We’re Looking For

    Must-Haves :

  • Must be fully bilingual in English / Spanish.
  • Must have prior law firm experience and knowledge of legal terms.
  • Must have prior intake experience.
  • Exceptional communication and active listening skills.
  • Professional phone presence with genuine empathy.
  • Detail-oriented, organized, proactive, and able to manage multiple priorities.
  • Strong writing and computer skills, including Microsoft Office and Google Workspace.
  • Dependable, self-motivated, and collaborative.
  • Willing to work occasional evenings or weekends if needed.
  • Able to work alone.

    • Nice-To-Haves :

  • Prior experience in a customer service or intake role.
  • Familiarity with CLIO.

    • About Company

    Founded by Jacqueline Salcines, PA , our firm has spent more than 25 years protecting Florida homeowners, investors, and buyers, as well as providing concierge-level legal service. We combine deep legal knowledge with genuine compassion, helping clients make confident, informed decisions every day.

    We are a boutique law firm in Coral Gables experiencing exponential growth and looking for new team members to support our already excellent team. Celebrating 26 years in practice, we pride ourselves on excellent customer service to the community as well as empathy and compassion for the client. By joining our team, you are making a commitment to honor our core values. Our firm offers a competitive salary, benefits, and a partner option.

    Our mission is simple : To empower clients through knowledge and deliver peace of mind — they should never close alone.

    serp_jobs.job_alerts.create_a_job

    Intake Specialist • Miami, FL, US