Customer Service Rep-50

Customer Service Representative

Benefits start day 1 for full-time colleagues - no waiting period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in pest control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

This important role is all about ensuring high levels of customer satisfaction by responding to and resolving customer questions or concerns. Our customer service representatives work in one of our fast paced and energetic customer contact centers and have the opportunity to directly interact with our valued customers every day. Inbound customer calls are most often related to topics like pricing, billing and scheduling. Customer retention is a key element, so ensuring customer satisfaction and cultivating long term relationships is also a very important role you would be playing.

Here are a few more specifics of what life is like on the job :

• Helping ensure customer satisfaction by resolving customer issues / questions related to service, billing or other matters
• Documenting customer information and call history information accurately for future reference
• Processing orders for new services requested
• Maintaining up-to-date knowledge and understanding of features of Terminix products and services, marketing promos, and special offers
• Preparing correspondence and coordinating with other functions as necessary to resolve issues

What do I need to be successful?

Being a high school graduate / having a GED is a requirement

Prior customer service / call center experience is highly desired, but not required

You enjoy interacting with customers and providing great service

You are good at solving problems and clearly explaining solutions

You thrive in a face paced, high-volume environment

You have strong communication skills - interpersonal and written

You have basic computer skills including having worked with Microsoft Office products

You can type 25+ words per minute

Why should I choose Terminix? In addition to being part of a great brand with an exciting future, here are some other highlights of what we offer members of the Terminix team.

Disclaimer : The above statements are intended to describe the general nature of the work being performed by employees assigned to this classification; they are not an exhaustive list of all responsibilities, duties and skills required for the position. Terminix is committed to hiring and retaining a diverse workforce. We are proud to be an equal opportunity / affirmative action-employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Base pay range hourly : $18.50 - $20.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment.