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Customer Experience Lead
VirtualVocationsStaten Island, New York, United Statesjob_description.job_card.30_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Customer Experience Lead.
Key Responsibilities
Lead escalated case resolution by managing high-priority requests and coordinating with internal and external partners
Facilitate inter-departmental collaboration to ensure cohesive problem-solving across various teams
Drive continuous process improvement by conducting root cause analysis and implementing targeted training for staff
Required Qualifications
Minimum of 3 years' experience in financial services, including back-office or broker-dealer environments
Demonstrated ability to solve complex, multi-faceted problems
Strong problem-solving attitude with the ability to operate in situations with incomplete information
High school diploma or equivalent required; bachelor's degree preferred
Proficiency with broker-dealer systems is a plus
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Customer Experience Lead • Staten Island, New York, United States
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