Site Support Specialist

Site Support Specialist

Join our compassionate team at CODA, Inc, a leading substance use treatment organization, and help create a therapeutic, patient-centered environment at the Beaverton Recovery Center.

Location

Beaverton Recovery Center, Washington County

About the Role

As a Site Support Specialist, you will be the frontline of clinical operations, welcoming patients, managing administrative processes, and supporting overall clinic operations.

Responsibilities

• Admit new patients into Residential Programs, guide them through intake paperwork, process releases of information, search belongings, verify insurance, and provide warm hand-offs to clinical staff
• Coordinate patient intake scheduling with the admissions team and assist patients with Oregon Health Plan reactivation
• Verify insurance coverage, obtain authorizations, and confirm benefit eligibility
• Support patient needs by managing and distributing Food Stamp cards in collaboration with OHA DHS Self Sufficiency representatives
• Maintain accurate and timely patient files, prepare closed charts for records, and ensure HIPAA compliance
• Greet and assist patients, guests, and callers with professionalism and empathy
• Open and close the admit building, maintain a clean, organized, and welcoming environment
• Participate in team meetings and ongoing trainings
• Use CODA's electronic health record (EHR) system to input and manage patient data
• Provide short-term coverage for other support roles as needed

Qualifications

Required Certifications

Benefits

Employment type

Full-time

Seniority level

Entry level

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