IT Support SpecialistEast Tennessee Human Resource Agency • Knoxville, TN, US
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IT Support Specialist
East Tennessee Human Resource Agency • Knoxville, TN, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMonday - Friday No weekends
IT Support Specialist
East Tennessee Human Resource Agency
Duties / Responsibilities
- Provide technical support to the organization's end users in a timely and professional manner via direct interaction, remote desktop, telephone, and email.
- Install, troubleshoot, maintain, and upgrade Windows PC hardware and software.
- Create / modify employee accounts in Active Directory.
- Assign appropriate security permissions and access to software, as authorized by management-level / supervisory staff.
- Accurately document resolutions of issues in help desk ticketing system.
- Test / deploy new OS images.
- Assist IT team to ensure efficient operation of the organization's IT environment.
- Maintain accurate inventory database for tracking all IT equipment.
- Collaborate with IT team members to assist with infrastructure upgrades and transitions.
- Manage the organization's anti-virus end-point security software.
- Provide support with complex projects as requested by IT administrators.
Why Join Our Team
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Non-profit Organizations
Location : Knoxville, TN
J-18808-Ljbffr
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It Support Specialist • Knoxville, TN, US
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