Program Manager II / Chief of Clinical Operations (AOP)

Chief Of Clinical Operations

Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Chief of Clinical Operations who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.

This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Anderson Clinic, 1 Linwa Boulevard, Anderson, SC 29621.

Job Responsibilities for the Program Manager II / Chief of Clinical Operations :

• Direct and manage AOP's clinic services implementation, enhancement, and day-to-day operations through the direct supervision of the Clinic Directors, Community Services Manager and CAF Director.
• Provide oversight to the Supervisors to ensure clinical staff in the area of Compliance and that clinical staff are trained on Compliance.
• Participate in the Center's Compliance Committee, Quality Assurance Team, Executive Staff, Executive Management Team, and Quality Improvement Team.
• Assist Center's Executive Director through program design and implementation, consultation and carrying out special projects as assigned.
• Participate in the decision-making process of the Center and is accountable for end results.
• Develop patient advisory board or mechanism for patient feedback into current and new programs and development.
• Ensure that all staff have knowledge of and are measured against productivity expectations for clinical service.
• Provide follow up with managers to ensure plans are developed for those staff, clinics and programs that are not achieving Patient Care Hours (PCH) standard.
• Ensure a system is in place to meet established access requirements for patients. Ensures caseload guidelines for adults (80), children (60), and Medication Management Order (MMO) (200) are met.
• Ensure patient functionality is measured by the Daily Living Assessment (DLA-20).
• Ensure Center-wide use of Collaborative Documentation.
• Ensure staff documentation is done per OMH & AOP guidelines.
• Review monthly Report Cards, Patient Care Hours (PCH) Reports and other relevant data to guide clinical services and develop plans for all programs to be meeting targeted goals.
• Serve as Justice Involved Program Liaison.
• Host the Quarterly Probate Judges meeting with three county judges and multiple community partners.
• Participate in multiple community agency monthly meetings and partnerships.
• Participate in multiple coordination efforts with Department of Justice programs with law enforcement in multiple counties.
• Work with Leadership to ensure systems and procedures are in place to meet CARF survey standards for a successful CARF survey and ensures systems are put in place to meet required protocols to obtain ongoing successful CARF recertifications.
• Act as Disaster Preparedness Coordinator for AOPMHC.

Minimum and Additional Requirements :

Preferred Qualifications :

Additional Comments :

The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time employees :