Operations Support Specialist

Job Description

Job Description

Description :

The Operations Support Specialist serves as an advisor to provide operational expertise on Krispy Krunchy brand standards, sales and profit maximization, growth, cost management, guest service execution, product quality and safety. They will contribute to reaching company objectives by building relationships with Operators, training brand standards and effectively monitoring compliance to ensure the business is efficient and profitable.

Duties & Responsibilities

• Performs ongoing, scheduled store audits to ensure business operations and practices are in compliance with agreements and brand standards. Documents and communicates areas of concern; partners with operators on the development and execution of performance improvement action plans.
• Provides post-opening on-the-job, onsite training and certification to Operators and their employees. Operational Support Specialists will train using the current operations guide and any other KK-provided training collateral.
• Coordinates the rollout of key promotions and new products / systems, including plans New Store Openings and schedules project implementation, anticipates and resolves implementation issues, ensures effective integration / coordination with other initiatives, provides training; troubleshoots problems, and ensures ongoing follow-up visits.
• Proactively identifies Key Performance Indicators, problem solves, and follows through to resolution. Communicates with Operators on the benefits of running a high performing operation and the value and potential return in making sound investments in the business by influencing decisions and holding the team accountable to commitments.
• Works cross functionally with the Launch and Sales teams to vet new locations and ensure transition from NSO launch to growth phase is optimal.
• Communicates with other departments at KK to provide insight and consultation on operational issues; participates in the evaluation of rollouts to ensure continuous improvement and refinement of processes.
• Assists Operators with quality concerns including receiving credits on mishandled or poor-quality KK products, equipment or services.
• Demonstrates proper food service knowledge, best sanitation practices, POS comprehension, and other related issues.
• Assist in set up and working trade shows.
• Responsible for proper understanding and following all company policies / procedures as outlined in the Company Handbook.

Requirements : Required

Knowledge, Skills, and Abilities

Location Requirement : Travel required up to 80% of the time including air travel. Weekends and night travel may be required. Candidate will work the remaining time out of his / her home.