Dog Groomer

Job Title :                         Dog Groomer

Department :                   Grooming Team

Summary :                       Ensures all grooming guests receive a groom that is of professional quality that meets or exceeds the client’s requests without ever compromising the physical and emotional health of the pet.

The following is a list of major duties and responsibilities for this position along with certain supportive duties to ensure our guests are Safe, Happy, & Healthy . This list is not all-inclusive. Other duties and responsibilities may be added as needed.

PLEASE NOTE : You will receive an assessment that must be completed as part of the application process. Only applications with a completed Predictive Index assessment will be considered.

RESPONSIBILITIES AND DUTIES :

Grooming & Bathing

Provide an overall positive experience for the pets as they are being groomed or bathed, including compassion, gentleness, reassurance, safety, and comfort.

Provide personalized grooming and spa services for dogs checked in for lodging or as drop-offs.

Review grooming schedule daily, ensuring a manageable workload. Promptly address any issues with the Front Desk Manager or front desk staff.

Use reference materials as needed to assist with grooming. Never return a dog to the client if it is not finished to the best of your ability.

Provide fresh, clean water to all grooming dogs.

Offer potty breaks to grooming dogs as needed.

Report all pet health concerns to the Grooming Manager, Pet Care Manager, or Location Manager as soon as possible.

(Human) Customer Service

Meet and greet all grooming clients whenever possible to discuss grooming instructions after assessing the dog’s coat and condition.

Ensure client satisfaction by resolving any customer service issues with your capabilities. Involve the Grooming Manager, Location Manager, or any other manager on staff if you are not able to help the customer to their satisfaction.

Return all phone calls and emails in a timely manner as needed

Cleaning & Organization

Clean and maintain the grooming room, including floors, walls, tubs, grooming tables, mats, and windows at the direction of Grooming Manager and with approved chemicals and cleaning implements.

Assist with cleaning of other areas in the grooming salon as needed.

Provide proper grooming equipment and maintain and sharpen the equipment as necessary.

Other

Inform Front Desk Manager or Location Manager of product inventory needs.

Attend monthly Grooming Department meetings and All Staff meetings.

Follow all company procedures.

Ensure daily tasks are completed on schedule and accurately.

Assist with other facility maintenance tasks and repairs as requested.

POSITION QUALIFICATIONS

Competency Statements

Respect : Treat all team members, customers, and guests with respect

Reliability : Dependable and trustworthy

Responsible : Accountable for own conduct

Passionate :   Passionate about animals and our mission of exceptional pet care

Customer Oriented : Fulfill and prioritize customers’ needs while following company procedures.

Friendly : Ability to exhibit a cheerful demeanor toward others

Judgment : Make sound decisions using available information

Loyal : The trait of feeling a duty to the employer

Detail Oriented : Focus attention on the minute details of a task or project

Accuracy : Perform work accurately and thoroughly

Communication – Oral : Communicate effectively using the spoken word.

Communication – Written : Communicate in writing clearly and concisely.

Education / Experience :

Professional Grooming School or College Degree preferred.

Two to four years professional grooming experience preferred.

Strong knowledge of individual breed standards and breed cuts

Proper scissoring techniques required.

Willingness to attend dog shows, trade shows, and conferences to increase grooming knowledge.

Complete Paragon training

Computer Skills

• Basic Microsoft Online computer skills

Certificates & Licenses :

Physical Requirements

Majority of time is spent standing, walking and bending. Must be able to :

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Completeness

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by Managers as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.