Simulation Technical Support Senior Engineer

Simulation Technical Support Senior Engineer

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range : $90,800.00 - $151,400.00

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and / or training.

Location : Houston OR Lake Forest

Hybrid : 50% in the office

Join a dynamic team at the forefront of simulation technology, where every day brings new technical challenges and opportunities to make a real impact. As a senior technical support engineer, you'll troubleshoot complex issues, guide junior engineers, and deliver expert training to global clients.

This role blends deep technical problem-solving with customer interaction, offering a rewarding path for those passionate about simulation, innovation, and continuous learning in the oil and gas sector.

Responsibilities

• Coverage of and response to live inbound technical support cases
• Ability to handle the more complex and advanced cases and to provide support to junior level engineers
• Technical troubleshooting, analysis, and diagnosis of issues
• Issue replication / duplication
• Research into workarounds and solutions
• Documentation of activities and findings in a case tracking tool
• Maintain product knowledge and proficiency
• Knowledge transfer via technical documentation such as Tech Notes, remote sessions recordings, Articles, White Papers, Knowledge Objects
• Position will involve performing customer training
• Teaching Intermediate and Custom level courses
• Training junior engineers to get to the next technical level
• Position will require some travel to receive or to provide training, to visit a customer site for troubleshooting purposes or to attend meetings / conferences
• Staffing and presenting technical papers at conferences and events and being the face of technical support to our customers

Requirements

A PLUS

USA Benefits include : Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K.

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect.

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