BDC Manager (Miami)

Hyundai of North Miami is Hiring : Business Development Center (BDC) Manager

Are you ready to lead a high-performing team and drive customer engagement to the next level? If you're passionate about leadership and want to grow with a dealership that values innovation, integrity, and performanceapply today!

Hyundai of North Miami is part of Lithia & Driveway (NYSE : LAD), one of over 360 dealerships nationwide. As one of the largest automotive retailer groups in the country, we're committed to growing our company and our people. Whether you're seeking to advance your career or start a new chapter in automotive leadership, this is the place to do it.

Responsibilities :

As a Business Development Center (BDC) Manager, you will :

• Oversee and improve the customer relations process by implementing and training on approved CR procedures
• Collaborate with the General Manager to develop ongoing performance plans and team strategies
• Collect and maintain accurate customer data to enhance follow-up, retention, and lead conversion
• Stay informed on product knowledge, pricing, and dealership / manufacturer promotions
• Drive appointments, sales, and retention through outbound calls, internet leads, and customer referrals

Qualifications :

Previous experience in customer service or call center management (automotive experience a plus)

Strong leadership and training skills

Excellent verbal and written communication abilities

Proficiency with computers and CRM systems

Valid driver's license and clean driving record

Benefits :

We offer best in class industry benefits :

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Join the dynamic team at Hyundai of North Miami and help us deliver outstanding service and customer care as we live out our promise : Better drives us.

Apply now and accelerate your career!