Patient Service Representative

Receptionist

Performs receptionist, registration, and clerical duties associated with delivering patient care, with a focus on excellent customer service.

Greets patients, answers phones, and provides general assistance to support smooth department operations. Schedules appointment times using computerized scheduling systems and confirms availability of facilities and staff. Verifies insurance benefits, obtains precertification or authorization when required, and determines or accepts payments including co-pays and deductibles. Refers to financial counselors as needed. Ensures all demographic, billing, and clinical information is collected accurately and entered promptly into the registration system. Collaborates with clinical and administrative staff to coordinate patient flow and maintain a positive experience for patients and visitors.

Requirements Strong customer service and communication skills. Ability to multitask in a fast-paced environment. Prior experience in a medical or administrative office setting preferred.

Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs. Employees have access to industry-leading leave for new parents. A generous earned time plan is offered to all employees - we believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. Tuition Reimbursement is available to all employees to further develop skills and career. We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident. We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource they're how we grow our business and care for our community.

Equal Opportunity Employer M / F / Vet / Disability. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440.