Job Summary
DIning Service DIrector
The Director of Food Service is responsible for sustaining the highest quality food service and
nutritional care for
customers consisting of residents, guests, and client members. The primary goal is to
consistently plate a fantastic dining experience for the people served. He / she will lead by
example and be the embodiment of the hospital’s mission, vision and values. He / she will
administer, plan and direct all activities of food hospitality and nutrition. They will maintain
patient, guest, and customer service
relations with an acute focus balancing culinary integrity, hospitality, retail and financial results,
while safeguarding each customer
experiences the highest level of personalized service.
Essential Functions
- Promote the mission, vision, and values of the organization and exemplify them through food
hospitality
Greet all patients, families and visitors with a positive, cheerful attitudeSupervise food production, ensure standardized recipes and production sheets, check food forflavor, temperature and
appearance on a regular basis
Ensure food preparation for optimal nutrition (including attention to various age groups ofpatients) and economic handling of
food, as well as efficient usage of time
Determine quality and quantity of food required, plan and prepare master menus, supervisethe planning of menus for
therapeutic diets and control food costs
Facilitate personalized dietary assessments are conducted for each patient to ensureappropriate daily menu preparations for
each patient
Plan menus, purchase food and assign duties for special functions, such as medical staffmeetings, board meetings,
recognition dinners and other related functions
Develop Food Hospitality and Nutrition team members through appropriate training, coachingand mentoring to ensure strong
operational performance and the highest level of personalized customer service
Develop standards of performance, determine areas of responsibility, assign responsibility andaccountability and delegate
authority to the various managerial, supervisory and professional members of the staff
Enhance professional growth and development through participation in regular staff meetings,educational programs,
trainings, current literature, in-service meetings and workshops; shows responsibility for own
professional practice and
ongoing education
Confer with other departments, such as the medical staff and nursing, regarding the technicaland administrative aspects of
dietetic service
Evaluate personnel on a regular basis according to prescribed guidelines; terminate personnelaccording to standard
procedure, as required
Maintain monthly inventory controlsPrepare departmental budget on an annual basis, maintain monthly reports to include numberand kinds of regular and
therapeutic diets prepared, nutritional and caloric analysis of meals, costs of raw food and labor,
computations of daily ration
cost and inventory of equipment and supplies.
Make frequent inspection of all work, storage and servicing areas to determine that regulationsand directions governing
dietetic activities are followed
Develop and prepare policies and procedures governing handling and storage of supplies,equipment, sanitation and recordkeeping and compiling of reports
Review department performance and institutes changes in techniques or procedures toimprove services, simplify workflow
assure compliance with regulatory requirements and promote more efficient operation of the
department.
Professional Requirements
Adhere to dress code, appearance is neat and clean.Complete annual educationrequirements.
Maintain patient confidentiality at all times.Report to work on time and as scheduled.Wear identification while on duty.Maintain regulatory requirements, including all state, federal and local regulations.Represent the organization in a positive and professional manner at all times.Comply with all organizational policies and standards regarding ethical business practices.Communicate the mission, vision and values of the organization.
Participate in performance improvement and continuous quality improvement activities.Facilitate regular staff meetings and in-servicesQualifications
Certified Dietary Manager (CDM) preferredMust have a minimum of three years’ experience in managing food services or hospitality,healthcare setting preferred
Basic computer proficiency, and working knowledge of Microsoft OfficeAbility to utilizetechnology for procurement, budgets and scheduling
Bachelor’s degree preferredKnowledge, Skills, and Abilities
Extensive knowledge of food hospitality and nutritional servicesStrong organizational and interpersonal skillsWell-developed written and verbal communication skills necessaryto determine appropriate course of action in more complex situationsto work independently, exercise creativity, be attentive to detail, and maintain a positiveto manage multiple and simultaneous responsibilities and to prioritize scheduling of
to maintain confidentiality of all medical, financial, and legal information
to complete work assignments accurately and in a timely manner
to communicate effectively, both orally and in writing
to handle difficult situations involving patients, physicians, or others in a professional
Physical Requirements and Environmental Conditions
Working irregular hours including on call hoursPhysically demanding, high-stress environmentPossible exposure to blood and body fluids, communicable diseases, chemicals, and repetitivemotions
Pushing and pulling heavy objectsFull range of body motion including handling and lifting patientsPosition requires light to moderate work with 50 pounds maximum weight to lift and carry.Position requires reaching, bending, stooping, and handling objects with hands and / or fingers,talking and / or hearing.