Sr. Director, Utilization Management - Behavioral Health

Senior Director, Utilization Management Behavioral Health

The Senior Director, Utilization Management Behavioral Health is responsible for leading and overseeing all aspects of behavioral health management within the utilization management organization. This role ensures the consistent and efficient delivery of services across the healthcare continuum, driving positive change for members.

Essential Functions

• Collaborate with market and enterprise leaders to develop, implement and enhance effective behavioral health utilization management strategies and practices, ensuring knowledge transfer across the organization and compliance with regulatory standards.
• Proactively monitor and ensure compliance with regulatory requirements and state contract obligations for behavioral health services, adapting to new populations as needed.
• Oversee the effective use of prior authorizations, policies, and benefits to guarantee a consistent, efficient delivery of services to members, while achieving internal financial objectives.
• Facilitate the identification, analysis, and resolution of operational challenges within the behavioral health management framework.
• Establish benchmarks, goals, and outcomes for all behavioral health programs, implementing an accountability system to monitor progress and performance.
• Lead CQI initiatives in accordance with regulatory requirements and accreditation standards, ensuring high-quality service delivery.
• In partnership with UM leadership, review and analyze reporting data to identify trends, uncover opportunities for improvement, and ensure alignment with policies and procedures.
• Mentor and develop team members, fostering a culture of growth and professional development. Build a succession plan that includes managerial and team-level talent.
• Cultivate and maintain strong relationships with hospitals, physicians, and community agencies to enhance member and provider satisfaction.
• Identify and report risk management issues impacting the department and CareSource as a whole, ensuring proactive measures are taken to mitigate risks.
• Monitor high-cost, high-volume, and high-risk conditions, ensuring effective management and resource allocation for all programs.
• Perform any other job duties as requested.

Education and Experience

Competencies, Knowledge and Skills

Licensure and Certification

Working Conditions

Compensation Range

$132,900.00 - $232,700.00

CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly / salary) :

Salary

Organization Level Competencies

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.