Director, Commercial Order Management Systems

Director, Commercial Order Management Systems

Lantheus is headquartered in Bedford, Massachusetts with offices in Canada, and Sweden. For more than 60 years, Lantheus has been instrumental in pioneering the field of medical imaging and has helped physicians enhance patient care with its broad product portfolio.

Lantheus is an entrepreneurial, agile, growing organization that provides innovative diagnostics, targeted therapeutics, and artificial intelligence (AI) solutions that empower clinicians to find, fight and follow disease. At Lantheus our purpose and values guide our behaviors in all interactions and play a vital role in creating a dynamic environment that contributes to our success. Every employee is crucial to our success; we respect one another and act as one knowing that someone's health is in our hands. We believe in helping people be their best and are seeking to bring together a diverse group of individuals with different viewpoints and skill sets to be a part of a productive and inclusive team.

This position is site-based and requires a presence on-site three days per week.

Position Summary

The Director of Order Management is the enterprise owner of the order-to-cash (OTC) process and platform. This strategic, technical role ensures every order flows predictably from creation through cash supporting patient access, accelerating therapy delivery, and protecting revenue.

Reporting to the Head of Customer Operations, this leader will define the roadmap, run governance, and drive transformation to keep Lantheus ahead in technology, automation, and customer experience.

Core Responsibilities

• Enterprise Ownership Accountable for OTC performance : OTIF, order accuracy, cycle time, revenue recognition, and working capital impact.
• Roadmap & Transformation Build and deliver a multi-year plan for process and platform improvements, introducing automation, predictive analytics, and AI-driven orchestration.
• Governance Set SOPs, SLAs, and escalation paths. Lead forums to review performance, align stakeholders, and prioritize initiatives.
• Escalation Leadership Serve as the executive point of contact for major order issues. Lead root-cause analysis and implement durable solutions.
• Customer-First Design Translate customer and provider feedback into streamlined workflows that improve trust and reliability.
• Technology & Data Stewardship Oversee architecture, integration, and data quality across Lantheus systems. Ensure reliability, scalability, and security.
• Financial Stewardship Partner with Finance to prevent revenue leakage, resolve billing holds, and connect OTC performance to financial results.
• Scalability & Continuity Prepare for new launches, growth, and market expansion. Maintain contingency plans for system or supply disruptions.
• Executive Visibility Provide clear updates to leadership, highlighting risks, metrics, and required investments.
• Team Leadership Build, mentor, and develop a high-performing team. Create succession plans and a culture of accountability.

Desired Skills & Experience

Key Success Measures

Core Values

Lantheus is an equal opportunity employer that provides a workplace free from discrimination. All qualified applicants and employees are considered without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.