Job Description
Job Description
Benefits :
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Paid time off
At Handyman Connection , our Office Manager is the backbone of our business operations. Youll oversee customer service, office efficiency, scheduling, revenue tracking, and vendor relationships to ensure the business runs smoothly and profitably.
Youll lead the office team, support the franchise owner, and step in when needed to keep things moving forward. This is a role for someone who is organized, proactive, sales-minded, and great at managing people, customers, and processes.
We take pride in Delivering on Our Commitments, Respecting the Connections, Taking Pride in Our Work, and Practicing Continuous Improvement. If youre a natural leader who thrives in a fast-paced environment and enjoys keeping business operations running efficiently, this role is for you!
Why Join Handyman Connection?
Be a Key Leader in a Growing Business Your role keeps everything running smoothly while allowing the franchise owner to focus on big-picture growth.Competitive Pay + Performance Bonuses Earn a competitive salary, plus incentives based on revenue goals and business success.Oversee & Develop the Office Team Lead CSRs and administrative staff, ensuring they perform at their best.Play a Direct Role in Revenue & Profitability Work with CSRs, marketing partners, and vendors to drive customer bookings, job scheduling, and operational efficiency.Build Strong Business Relationships Establish and manage vendor partnerships, marketing collaborations, and community relationships to enhance brand visibility.Work Closely with the Franchise Owner Step in when needed to ensure continuity in leadership and support high-level business strategies.Use Smart Technology for Efficiency Utilize advanced scheduling, reporting, and customer management systems to track and manage daily operations.What Youll Do as an Office Manager :
Lead & Oversee Office Operations Manage CSRs and administrative processes, ensuring smooth daily workflow.Track & Optimize Business Revenue Monitor sales goals, job completion rates, and operational profitability, working closely with the owner to improve efficiency.Oversee Customer Service & Scheduling Ensure customer calls, job scheduling, and service requests are handled promptly and professionally.Drive Sales & Customer Retention Work with CSRs to follow up on estimates, book jobs, and maintain strong customer relationships.Build & Manage Vendor & Marketing Relationships Partner with local suppliers, marketing agencies, referral networks, and business partners to drive new business.Step in for the Franchise Owner When Needed Handle operational leadership, decision-making, and problem-solving when the owner is away.Ensure Data Accuracy & Reporting Maintain clean, organized job data, scheduling logs, customer records, and financial tracking reports.Manage daily financial tasks - including processing invoices, payments, accounts receivable, payroll etc.Train & Develop the Office Team Mentor CSRs, ensuring they follow company processes, provide excellent service, and hit performance goals.Monitor Customer Feedback & Performance Metrics Keep track of Net Promoter Scores (NPS), customer reviews, and sales performance to improve operations.Stay on Top of Operational Best Practices Ensure the office runs efficiently, minimizing waste and maximizing productivity.What we are looking for :
Exceptional organization skills - You have the ability to create and maintain a structured environmentLeadership Experience Youve managed teams and operations with confidence.Business Mindset You understand how service, sales, and systems drive profit.Customer-Focused You care about quality service and smooth operations.Analytical Thinking You use data to solve problems and make smart decisions.Strong Communication You handle conflict, coach your team, and build trust with clients.Tech Proficiency Familiar with Outlook, Excel, Word, and CRMs (training available).Self-Starter You take initiative and act without needing oversight.Bonus Points for : Industry Experience in home services, construction, remodeling, or trades. Also, Quick Books Online experience / proficiency (minimum 2 years)Apply Today! Wed love to hear how you can help lead Handyman Connection to success!
Handyman Connection is an equal opportunity employer committed to building a strong, professional, and customer-driven team.
