Video Conferencing / AV Technician

Key Responsibilities :

• Set up, monitor, and troubleshoot video conferencing systems (e.g., Zoom, Microsoft Teams, Webex, etc.).
• Coordinate and support virtual meetings, webinars, and hybrid events across multiple time zones.
• Ensure high-quality audio, video, and content sharing during conferences.
• Provide first-level support to end users during live events, including immediate troubleshooting of technical issues.
• Maintain and update AV hardware and software (conference room equipment, cameras, mics, codecs, etc.).
• Maintain and update video infrastructure hardware and software (Poly Clariti Manager / Clariti core, etc.)
• Train staff on best practices for using conferencing tools and equipment.
• Collaborate with IT and facilities teams to optimize virtual communication infrastructure.
• Document system configurations, procedures, and recurring issues.
• Research and recommend new tools or upgrades to improve the conferencing experience.