Operations Coordinator- Service / Repair (Chicago)

What we expect

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is currently seeking an experienced Operations Coordinator - Service / Repair in Chicago, IL.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

ESSENTIAL JOB FUNCTIONS :

• Performs Install Base maintenance as needed. Creates safety inspection tickets.
• Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in / out, sends down car listing and communicates information to Dispatch and supervisors.
• Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
• Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
• Tracks Operations systems and tool audits.
• Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N / A if branch has office manager.)
• Assists managers with safety meetings and maintains documentation. (N / A if branch has office manager)
• Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
• Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
• Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
• Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox
• Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets / Manual tickets.
• Assigns tickets to mechanics, as needed.
• Compiles data / information for legal for First Report of Incidents and / or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and / or contract sales admin to compile the required documentation).
• Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
• Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
• Reviews Work in Progress report (weekly) and submits to regional billers.
• Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
• Opens and distributes mail and faxes. (N / A if office has office manager)
• Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N / A if branch has office manager)
• Manages vehicles and submits change forms to LeasePlan. (N / A if branch has office manager or warehouse supervisor)

Who we are looking for

EDUCATION & EXPERIENCE :

What we offer

Salary range : $25.00-$34.00 per hour. The role offers an annual bonus program. Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

Additional benefits include :

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who we are

Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact

below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com