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Founding Head of Operations
Founding Head of OperationsNectar Social • Palo Alto, CA, United States
Founding Head of Operations

Founding Head of Operations

Nectar Social • Palo Alto, CA, United States
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Overview

We’re hiring a Founding Head of Operations to partner directly with the CEO and leadership team to scale operations as we grow post-launch. You’ll be the connective tissue across GTM, product, design, customer success, and internal ops—ensuring the business runs smoothly as we build. This is a highly cross-functional, execution-focused role for someone who thrives on building systems, unblocking teams, and driving clarity across the organization.

Responsibilities

  • Build Internal Systems : Design and manage the operational rhythms that keep the company running—standups, hiring pipelines, onboarding, async updates, documentation
  • Drive Hiring Ops : Own recruiting coordination and processes for GTM and customer success, partnering closely with the CEO and CSMs
  • Unblock Execution : Shepherd remote product / design workflows, ensuring work moves forward and cross-functional teams stay aligned
  • Scale Customer Success : Partner with CSMs to operationalize onboarding, playbooks, and feedback loops
  • Cross-Functional Glue : Own projects that don’t cleanly sit with any one function but are critical to team momentum

Qualifications

  • Builder’s Mindset : You have experience operating in early-stage startups and love creating structure from ambiguity
  • Strong Generalist : Comfortable moving between people ops, recruiting, GTM operations, and special projects
  • Operational Range : You’ve shipped internal systems, managed hiring pipelines, and handled project coordination at scale
  • Stage-Fit Experience : You’ve helped a startup scale from Series A through C, with firsthand experience of what high-growth operations look like at each step
  • High Aptitude : You bring strong analytical thinking, structured communication, and strategic judgment. MBA preferred, and top-tier academic background (Ivy League or equivalent) is a plus
  • Communication & EQ : Clear, empathetic communicator who thrives in fast-paced, high-ambiguity environments
  • Bias for Action : You move quickly, take ownership, and don’t wait to be told what to do
  • Startup Energy : Willing to wear multiple hats, solve urgent problems, and work closely with founders and execs

    • Bonus Points

  • Experience managing or coordinating with remote design / product teams
  • Experience supporting high-growth sales or customer success teams
  • Familiarity with Notion, Linear, Ashby, or similar internal tooling
  • Operational support for fundraising, investor updates, or strategic planning
  • Experience relocating or standing up office operations for a scaling company

    • What We Offer

  • Competitive salary and meaningful equity package
  • Full health, dental, and vision coverage + 401(k) matching
  • High ownership role with a direct seat at the leadership table
  • The opportunity to scale foundational systems in a high-growth, AI-native company
  • Work from Palo Alto HQ with hybrid flexibility
  • Budget for tools, training, and personal development
  • A chance to shape the future of social commerce—alongside a tight-knit, ambitious team

    • Position Details

  • Seniority level : Executive
  • Employment type : Full-time
  • Job function : Management
  • Industries : Technology, Information and Internet

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    Head Of • Palo Alto, CA, United States