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IT Service Desk Engineer

IT Service Desk Engineer

VirtualVocationsCleveland, Ohio, United States
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A company is looking for an IT Service Desk Engineer to provide technical support for a remote team.

Key Responsibilities

Serve as the primary point of contact for internal employee technical support requests and manage the support ticket lifecycle

Administer user accounts and access permissions, configure security tools, and provide support for collaboration tools

Maintain internal documentation and assist in planning small-scale IT projects while balancing daily support requests

Required Qualifications

3+ years of IT helpdesk or service desk experience

2+ years of hands-on experience building and troubleshooting desktops / laptops

Experience with Azure Active Directory (Entra ID) and Microsoft 365 user management

Strong knowledge of Windows 11 and Microsoft Office applications

Experience supporting collaboration tools like Microsoft Teams and Google Meet

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Service Desk Engineer • Cleveland, Ohio, United States

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