Specialist, Client Services

The Client Services Specialist is responsible for managing the sales and customer service to all contracted clients. These activities include all facets of servicing the client, including audit scheduling, contract, and program adjustments, cross-selling opportunities, and general relationship management responsibilities.

What You Will Do :

• Manage meeting scheduling KPIs for the group.
• Training / reinforcing processes and procedures.
• Addressing customer complaints with individual Client Service when needed.
• Client services responsibilities for a dedicated group of clients to include key accounts, including : scheduling audits, optimizing clients' and auditors' audit schedules, maximizing audit days for a given level of customer demand, answering clients' questions about the certification process, understanding clients' certification needs, identify and offer the best type of service to meet clients' needs and accreditation requirements, update the scope of work as necessary and send to customer as a proposal.
• Receive, review, and execute all client requests related to their relationship with ABS Quality Evaluations Inc.
• Actively work with the operations department to develop and implement activities to enhance the client / company relationship.
• Review each relationship for efficiencies, profitability, and cross-selling opportunities. Use interface with clients to maximize cross-selling opportunities.
• Refer new business opportunities to the sales department for quotation and follow-up.
• Interface with operations services to ensure efficient audit delivery and accounts receivable maintenance.
• Promote teamwork within the group and cross-train fellow team members.
• Other responsibilities as assigned and as the position expands.

What You Will Need :

Education and Experience

Knowledge, Skills, and Abilities

Reporting Relationships :

Reports to the Operations Manager.

ABOUT US

We set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times.

ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations.

About Our Benefits

ABS Group proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers additional support in personal wellness, including work-life services. ABS Group also offers a 401K plan with a generous company match, subject to plan requirements.

Equal Opportunity

The ABS Group of Companies is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws.

Notice

ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid.

Other

This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs