Inbound Customer Service Call Representative, Yakima, WA

Inbound Customer Service Representative

Yakima Waste, a Waste Connections Company, is looking for an Inbound Customer Service Representative to join the team in Yakima, WA. If you're a motivated, detail-oriented professional with a passion for helping others, this is a great opportunity to grow your career with a stable and supportive company.

Schedule : Monday through Thursday 8 : 00 am - 5 : 00 pm, Friday 7 : 30 am 4 : 30 pm

Starting Pay : $20.77

Merit Increases : Bonus available after 3-month service, yearly performance-based increases.

As a Customer Service Representative, you will be the first point of contact for our customers, providing support via phone and in person. You'll assist with service inquiries, account updates, and issue resolution, all while delivering a high level of professionalism and care.

Duties and Responsibilities :

• Answer inbound customer calls to address concerns, accept payments, start, stop, or change services. Communication with customers includes phone, email, or in person. Record customer information into software and create work orders.
• Maintain and update customer profiles, including but not limited to service pricing, billing address, email address, routing, sequencing, and container information.
• Cover front desk / reception duties as needed.
• Ability to work collaboratively with team members, operations, and maintenance department to resolve customer disputes.
• Demonstrate the ability to become proficient in the use of proprietary operational systems.
• Effective use of software applications, at a minimum MS Word and Excel proficiency.
• Work in a fast paced, cooperative, high call volume environment. Promote additional services when appropriate.

Working Conditions and Physical Effort :

Minimum Job Requirements :

What We Offer :

Our Goal is to create an environment where self-directed, empowered employees strive to consistently fulfill our constituent commitments and seek to create positive impacts through interactions with customers, communities, and fellow employees, always relying on our operating values as the foundation of our existence.

Our Values are the foundation of our culture. They define the priorities and boundaries for everything we do. They are listed in order of importance to serve as a decision-maker tool for each employee. Through adherence to our values, we are able to empower and operate decentralized.

Join us! Waste Connections is looking for a talented Customer Service Representative to join our team in Yakima, WA.