General Summary
Provide customers with prompt, knowledgeable, and courteous service.
Supervisor
Branch Manager
Essential Job Functions
- Greet customers promptly and courteously by name (if known)
- Answer telephones promptly and courteously identifying yourself and the company
- Provide professional and knowledgeable assistance to customers
- Provide accurate and timely execution of customer's orders, requests and other services
- Enhance customer orders by asking if other products are needed that were not specifically requested
- Use computer to do invoicing, credits, returns, reclaim, product procurement / replenishment, cash box reconciliation etc.
- Load and unload company, customer and outside carrier vehicles using proper equipment
- Break down and put away stock
- Regular and punctual attendance
- Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed
Other Job Functions
Follow-through / follow-up on promises and commitments made to customersMake deliveries as neededAssist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheetsPerform related jobs as requiredPhysical Demands
Requires moving, lifting, and carrying up to 75 poundsRequires prolonged standing, bending, stooping, stretching and ability to climb laddersRequires exposure to chemicals and solventsRequires manual dexterity and eye-hand coordination for data inputSkills and Abilities
Ability to cross-reference and recommend substitute productsAbility to get along with customers and other employees, follow directions and work under pressureEquipment
Must be able to operate computer and other office machines such as fax, calculator, photocopier and so onFork liftEducation / Knowledge
Basic knowledge of heating, air conditioning and refrigerationLearn and understand United's product offering as well as rest of industryAttend product seminars provided "in-house" and trade education groups (RSES, ACCA, ARW, etc.) and vendors.Work Conditions
Overtime required during off-season and mandatory during season and inventorySaturdays as required by location and season.Heated store areaUnheated warehouse areaConcrete floors