Experienced Service Advisor - Fred Haas Toyota World

Job Description

Job Description

Experienced Service Advisor – Fred Haas Toyota World

Fred Haas Toyota World is seeking a highly motivated and customer-focused Experienced Service Advisor to join our team. This role is responsible for providing exceptional service to customers by effectively communicating their vehicle needs, coordinating repairs, and ensuring a seamless service experience.

Job Responsibilities

• Greet customers promptly and professionally, assessing their vehicle service needs.
• Advise customers on recommended maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Prepare detailed repair orders, clearly documenting customer concerns and technician findings.
• Communicate repair progress and estimated completion times, keeping customers informed throughout the process.
• Provide accurate cost estimates and explain repair options to customers in an easy-to-understand manner.
• Coordinate with service technicians and parts department to ensure timely completion of repairs.
• Maintain up-to-date knowledge of Toyota service procedures, warranties, and recalls .
• Ensure all work is completed in compliance with manufacturer and dealership policies .
• Build strong relationships with customers, promoting repeat business and high customer satisfaction.
• Handle customer concerns professionally and resolve issues to ensure a positive service experience.
• Meet or exceed service department sales and customer satisfaction goals .

Requirements

Education and Experience

Physical Demands

This is a great opportunity to join Fred Haas Toyota World and be part of a professional, customer-focused service team.