Service Center Analyst

A company is looking for a Service Center Analyst to provide first-line support to users while delivering excellent customer service.

Key Responsibilities

Identify and resolve incidents within agreed Service Level Agreements (SLAs) and fulfill service requests

Take ownership of incidents, monitor trends, and escalate major incidents as necessary

Provide technical support for hardware and software issues, assist with user access, and manage customer inquiries

Required Qualifications

Two-year technology degree or equivalent combination of experience and education

Experience in incident and request management and service desk operations

Experience in a medically related environment or position

ITIL Foundation Certification and / or Help Desk Institute (HDI) Support Center Analyst Certification preferred

A+ and Network+ certifications are a plus