Customer Billing Representative

Job Description

Job Description

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Aurora, Colorado. This role involves delivering exceptional customer service while addressing billing inquiries and resolving issues with professionalism and efficiency. The ideal candidate will possess a blend of customer service expertise and billing knowledge to ensure smooth operations and positive client experiences.

Responsibilities :

• Provide timely and courteous support to both internal and external customers, addressing inquiries and resolving billing-related concerns.
• Investigate and troubleshoot billing discrepancies, implementing solutions to prevent recurring issues.
• Collaborate with vendors to address technical or system-related billing challenges and optimize system functionality.
• Process credit refunds and adjustments for customer accounts, ensuring accuracy and compliance with policies.
• Generate and review late fees, shut-off notices, and work orders for field representatives, ensuring proper follow-up.
• Review contractor requests and issue billing.
• Coordinate with various departments to share billing information.
• Approve and manage customer payment arrangements, monitoring compliance and taking appropriate action for defaults.
• Oversee the preparation and mailing of billing statements.
• Participate in continuous improvement efforts, providing feedback on policies and procedures to enhance operational efficiency.
• Minimum of 3 years of experience in a customer service or billing-related role.
• Proven ability to handle challenging customer interactions with professionalism and a positive demeanor.
• Knowledge of billing processes and accounts payable systems is preferred.
• Strong skills in data entry and the ability to calculate payments accurately.
• Excellent analytical thinking and problem-solving abilities.
• Capability to build and maintain effective working relationships with colleagues, vendors, and the public.
• Exceptional verbal and written communication skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Excel and familiarity with customer service systems, including call center operations.