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Solutions Engineer (New York)

Solutions Engineer (New York)

ModernFiNew York, NY, US
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The Opportunity

We're looking for a Solutions Engineer to join the ModernFi team and help onboard financial institutions to our platform. This role sits on the Engineering team and works across functions to ensure every client has a seamless and delightful technical onboarding experience. You'll set up infrastructure, configure integrations, communicate with partners, and build tooling to make the process better for everyone involved.

This is a great opportunity for someone with a technical background who loves being client-facing. You'll work directly with banks and credit unions, translate requirements between technical and non-technical stakeholders, and take the lead on key projects that unlock revenue and drive client success. You'll also help shape how ModernFi scales onboarding as we grow.

We believe in hiring smart, curious people and giving them real ownership. You'll work closely with our product and engineering teams, attend daily standups, and contribute to our culture of quality, autonomy, and fast execution.

Responsibilities

  • Lead technical onboarding of new institutions to the ModernFi platform from account setup to configuration, testing, and go-live
  • Manage infrastructure setup for clients, including provisioning SFTP servers and keypairs with Pulumi
  • Collaborate with bank IT teams to configure SSO in Auth0 based on their identity providers
  • Coordinate onboarding for third-party digital banking integrations like Q2, serving as the glue between ModernFi, the client, and the partner
  • Own and improve our public API documentation making it easier for clients to integrate and showcasing our engineering-first approach
  • Build tooling, dashboards, or internal features using Python, Retool, etc. that make your work more efficient and scalable
  • Optimize our self-service onboarding tool by partnering with our CS team to intake client feedback and provide product suggestions or own immediate fixes
  • Translate between technical and non-technical audiences with empathy and clarity

About You

  • Engineering background, with a CS degree or equivalent experience
  • Comfortable working with code and infrastructure you may not write production services day to day, but you can spin up an SFTP server, tweak a Python script, or make a SQL query
  • Excellent communicator who can guide clients through technical setup and translate their needs to the engineering team
  • Excited by the idea of improving the customer experience through a mix of software, process, and grit
  • Collaborative and fun to work with you bring positive energy to the team
  • Experience with tools like AWS, Auth0, Pulumi, Python, PostgreSQL, or Retool is a plus but not required

    • About Us

    The caliber and character of the ModernFi team set us apart.

    We value competence and drive over experience and seek compassionate people with diverse backgrounds. We appreciate technical ability, dedication, and humble confidence. Above all, we value respect respect for our colleagues, clients, partners, and ourselves.

    Our team pushes each other to be better every day, supports each other when challenges arise, and grows together on this journey. Because we are a close-knit team, we are selective and considerate with every hire. The people at ModernFi could be doing anything in the world, yet they choose to be here.

    Benefits

    We offer a generous salary, unlimited PTO, and premium health, dental, and vision insurance. As an early hire, you will have access to significant equity at a critical stage of the company's growth.

    The Process

    If you'd like to learn more, please email us at careers@modernfi.com. During the recruitment process, you'll meet the engineering team, Adam, and Paolo. We are excited to get to know you, learn about what motivates you, and ensure that we can accelerate your personal and professional growth.

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    Engineer New York • New York, NY, US