Job Description
This is a remote position.
ValueAdd Research and Analytics Solutions LLP is seeking a Virtual Support Representative to join our team. This role will be responsible for providing virtual support to clients and customers, ensuring their needs are met in a timely and professional manner.
Location : United States (Remote)
Responsibilities :
- Respond to customer inquiries via email, chat, and phone
- Provide technical support for software and services
- Troubleshoot issues and provide solutions
- Maintain accurate records of customer interactions
- Collaborate with team members to improve processes and procedures
Qualifications :
Excellent communication skillsStrong problem-solving abilitiesAbility to work independently and as part of a teamPrevious customer service experience preferredProficiency in Microsoft Office and other relevant softwareExperience :
1-2 years of experience in a customer service roleExperience working in a virtual support environment is a plusIf you are a motivated and customer-focused individual with a passion for providing excellent support, we want to hear from you. Apply now to join our team at ValueAdd Research and Analytics Solutions LLP!
Requirements
Excellent communication skillsStrong problem-solving abilitiesAbility to work independently and as part of a teamPrevious customer service experience preferredProficiency in Microsoft Office and other relevant softwareBenefits
Benefits :
Competitive salary.Comprehensive benefits package including medical, dental, and vision.Paid time off and holidays.Professional development and training opportunities.Requirements
Excellent communication skills Strong problem-solving abilities Ability to work independently and as part of a team Previous customer service experience preferred Proficiency in Microsoft Office and other relevant software