Principal Partner Success Manager, eero Partner Success

Principal Partner Success Manager

At eero, our mission is to serve as the central nervous system of the home. While we began by revolutionizing home WiFi, we aim to create comprehensive solutions that serve both wireless and wired connectivity needs for customers and businesses across the globe. Our cross-functional team, spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products, alongside state of the art security features, to complement our award-winning mesh WiFi systems. As an Amazon company, we combine the best of startup culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we're looking for you to join us in shaping the future of the connected home. At eero we pride ourselves on dedication to customers and our enterprise partners. Partner Success Management is responsible for ensuring enterprise partners can onboard efficiently, integrate seamlessly, and ultimately deploy and scale eero successfully to their customers. Along the way, we review partner requests, ensure eero teams are aligned on requirements, and lead cross-functional efforts to meet external commitments. We help our partners develop their eero deployment strategy, manage their purchase and promotion agreements, and drive business performance. Our Principal Partner Success Managers are responsible for our most strategic and complex partnerships. Key job responsibilities include :

• Set the standard for how we work with external partners, interpret their needs, and prioritize eero workflows dedicated to partner development.
• Partner Development : Acquire deep knowledge of customers' vision, products, and objectives. Anticipate partner needs and resolve significant pain points. Identify and execute on revenue maximizing opportunities for both the partner and eero.
• Program Management : Own all facets of the partner success process for large, complex strategic accounts. Define and coordinate partners' program requirements, including project management of non-standard partner needs. Coordinate product training and on-boarding of new partners. Accelerate partner deployments by identifying and facilitating program expansion opportunities.
• Workflow Prioritization : Steer eero to focus its partner-related efforts on work that will have the biggest positive impact for partners. Balance customer needs and competing business priorities, look for opportunities for efficiency, automate repetitive work, and design scalable workflows.
• Strategic Guidance : Be a strategic advisor to eero's partners. Earn partners' trust and influence their customer-facing technology strategy. Collaborate with cross-functional teams (e.g., Engineering, Product, Legal, Finance) to develop partner strategy and collaboration plans.
• Quantitative Analysis : Create and utilize reporting and analytics, data modeling, and business case analysis to identify opportunities for partners and ensure their objectives are achieved.

Minimum of 20% travel to partner facilities and on-site locations.