Security Control Center Coordinator - Part Time

Security Control Center Coordinator The Auto Club Group

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type : Part time

Exempt / Non Exempt : Hourly

Job Description :

This is a part-time role for our overnight shift (11pm-7am). Potential to work every other weekend and some holidays.

Coordinates Control Center operations including but not limited to the CCTV system, security alarm system, radio dispatch, access control system, closed circuit television system, alarm monitoring systems, and security information management system. Operates and monitors the system, fire alarm system, card access system, public address system, and telephones. Makes public address broadcasts as required.

Responsible for the overall administration of the card access, CCTV, branch alarm systems, and other related systems including programming, troubleshooting, and coordination of system repairs, upgrades, and / or expansions. Coordinates preventative maintenance, inspection, and repair of security equipment and systems. Ensures the training and certification of Control Center operators. Handles daily Control Center operator functions as well as clerical duties as assigned by security management staff. Monitors radio transmissions and controls radio traffic and broadcast discipline within the system.

Receives and processes all incoming telephone calls regarding routine security and safety matters. Dispatches security personnel via radio / telephone communications to the scene of discovered or reported security related incidents. Responsible for data entry and administration of the security information management system. Maintains activity log, report log, dispatch forms, and other records as necessary. Ensures that all information contained in security reports or investigations are kept confidential. Provides clerical support and other duties as assigned by Security Management staff.

Supervisory Responsibilities :

None

How You Will Benefit :

The Security Control Center Coordinator will earn a competitive hourly rate between $23-$25 per hour with annual bonus potential based on performance. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include :

401k Match

Medical

Dental

Vision

PTO

Paid Holidays

Tuition Reimbursement

We're looking for candidates who :

Required Qualifications (these are the minimum requirements to qualify) :

Education (include minimum education and any licensing / certifications) :

Experience :

Extensive experience as a Police, Fire, Security / Police Department Dispatcher or Control Center Operator.

Knowledge and Skills : Demonstrated knowledge and ability to include :

• extensive operational knowledge of access control systems, video identification badge systems, fire and burglar alarm systems, and closed circuit television system
• excellent verbal, written, and interpersonal communication skills, including report writing and telephone skills
• evaluating situations and making sound decisions based on all available information
• responding quickly and effectively under stressful and very intense situations, including the ability to prioritize service needs under pressure of time constraints and workloads
• maintaining composure during stressful situations
• advanced operational knowledge of Microsoft office software including Excel, Word, Access, and Outlook
• advanced operational knowledge of IRIMS (security information management software) and other related database systems
• operating fire fighting equipment, fire alarm monitoring systems, first aid equipment, computers, office equipment, and other Security equipment.
• interacting well with the public and other departments
• possession of public relations and good customer service skills
• perform physical activities required to perform essential job duties and responsibilities including walking, standing, sitting, hearing, holding, lifting, carrying, climbing, reaching, seeing, talking, and writing
• utilizing other mental processes required to perform essential job duties and responsibilities include observing, identifying, remembering, understanding, and problem solving.

May be required to work various shifts as required by Security Services Management.

Preferred Qualifications :

Associates degree in Law Enforcement or a related field.

Work Environment :

Works indoors in a corporate office environment. May be required to work outside in various weather conditions.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

The Auto Club Group, and all its affiliated companies, is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.