Guest Services Team Lead

Guest Services Team Lead

Under the supervision of the Manager of Museum Services, the incumbent supervises a multi-function staff with the objective for ensuring a positive "first impression" for Museum visitors. Provides services and activities directed toward the Museum Visitor - information distribution, generate guest attendance and revenue reports, administers admissions for programing and museum events, supervises general office duties. This position is responsible for the successful operation of all aspects of the guest services front desk point of entry. Must be a people-person who enjoys assisting the public. Must be an enthusiastic team-builder and possess a positive attitude. The Guest Services Team Lead provides leadership to the Visitor Services team to ensure optimum performance and collaboration with internal museum teams. The Guest Services Team Leader is responsible for guest service recovery. High school diploma or GED required. One (1) year of supervisory and staff training experience. Direct visitor services experience in an attraction, retail or travel / leisure sector. Prior cash handling experience required. Must have computer knowledge of word processing, spreadsheet, graph-making and database. Bilingual candidate strongly preferred (English / Spanish). This position requires flexibility in the work schedule which includes holidays, weekends, and irregular days off. This is a full time position requiring a Tuesday Saturday availability.