CLINIC MANAGER

Job Summary :

Responsible for overall functions of the Clinic, including but not limited to staff supervision, scheduling, meeting and in-service facilitation, policy and procedure design and implementation, and acting as liaison for providers to resolve issues and / or concerns. Demonstrates knowledge and skills to appropriately communicate and interact with patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Completes any or all other unplanned assignments as they present. Acts as change agent for the Clinic and champions health system initiatives as they present. Must continually maintain working knowledge of all clinic products, services, regulations, and promotions. Employ conflict management skills and emotional intelligence when handling staff behavior and performance issues. May float and provide coverage to other clinics on occasions as volume and situation necessitates. Perform any and all other duties as assigned by Director and / or their designee.

Performance Expectations :

• Maintain all Rural Health Clinic, OSHA, HIPAA, and Compliance and regulatory guidelines.
• Utilize knowledge of applicable EPIC applications; including Cadence, Epicare Ambulatory and PB billing to facilitate adherence to established workflows. ï‚
• Communication with patients is prompt and consistent and accurately gathers information, while maintaining quality patient care and upholding the We Care Philosophy.
• Monitors staff performance using reporting, direct and indirect observation, evaluation, feedback, and skills check-offs.
• Works well with others, as well as alone, and be self-motivated and able to motivate others.
• Must be able to identify and resolve problems as they arise.
• Communicates professionally and uses applicable tact and emotional intelligence dependent upon each other’s situation and job function and role. Communications skills are executed with apt and proper etiquette.
• Completes assigned reports timely and accurately and maintains exceptional organizational and time management skills.
• Liaise with other practices, organizations and groups, and nursing home facilities.
• Respond to patient questions, complaints, and billing inquiries to achieve same or next day resolution.
• Review and submit supply requisitions.
• Process patient financial assistance applications.
• Maintains confidentiality.
• Leads by example and foster an environment that is safe and desirable to work within.
• Holds staff accountable for all established protocols, workflows, processes, and policies. Inspects what is expected.
• Review time cards and policy adherence for staff in appropriate timekeeping software.
• Leadership qualities and critical thinking skills are strong and mature enough to solve singular, complex, or simple issues.
• Knowledge of insurance and billing is sufficient to answer staff and patient questions, in addition to supplying support and training to staff. Assist in the billing process and communicates issues to the billing director.
• Utilizes office equipment and applications including, but not limited to, multi-line phone system, Windows-based computers, Epic software, Kronos, Healthstreams, printers, fax, copier, scanner, calculator, credit card machine in a proficient and knowledgeable manner
• Completes detailed messages into Epic and direct messages to the appropriate employee. Identify messages which need prompt attention versus those messages that can be entered into Epic for a return phone call.
• Schedules appointments and maintains provider / ancillary schedules.
• Compiles and presents monthly administrative reports to include : ACO Quality Measures, Patient Surveys, Clinic Volume, Collections, Accounts Receivable, and Provider Productivity at the first of each month.
• Utilize mechanized systems to initiate and complete service orders and handle patient requests.
• Maintain and update provider and staff organizational memberships, licensure, and certifications.
• Aptitude with collections, registration of patient information, and precertification processes is sufficient to provide favorable revenue cycle results.
• Maintains provider / employee schedules, maintains PTO / Sick / FMLA records, counsel / discipline employees, maintains communication with FGH Administration.
• Provides appropriate clinic personnel with quality reports needed to meet ACO requirements.
• Adheres to and promotes the established values of the organization, i.e., We CARE, Language of Caring, safety, Code of Conduct, HIPAA, compliance standards and all others.

Qualifications : Education / Skills :

Associates Degree required. Educational requirement waived in lieu of 5 years prior management experience.

Work Experience :

Supervisor / Management, medical insurance knowledge; computer and office equipment knowledge; soft people / emotional intelligence skills, experience or training in office procedures in a medical environment experience highly recommended. Epic experience highly recommended. Experience in Microsoft Office applications required.

Mental Demands :

Ability to perform repetitive tasks, cooperate with others, work independently, and demonstrate initiative without the need to be coddled. Must have excellent communication skills and ability to quickly apply critical thinking skills in order to solve issues when they arrive. Must demonstrate empathy in decision-making processes and be able to balance the needs of multiple stakeholders.

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