Leasing Manager - Property Management (Jacksonville)

Second Avenue is the premier platform for enabling institutions to deploy meaningful capital into single-deeded residential assets (SFR) while retaining control and valuable lines of sight into their investments over time. Second Avenues proprietary technology and exclusive relationships have allowed it to bring scale to scattered single-family investment homes, a strategy that was previously untenable as an institutional asset class. The Company provides all aspects of sourcing, acquisition, and property management services for its clients.

We offer a positive culture and professional work environment. Please visit our website for additional background on our business platform www.secondavenue.com

Job Summary

The Leasing Manager is an experienced leasing professional, overseeing leasing operations within a market or region. The position receives vetted leads, and leasing inquires through the Companys contact center and seeks to convert leads into lease applications through follow-up. The position possesses skills in sales management and market analysis; is capable of achieving rental goals and guiding prospects from initial inquiry to move-in, while operating in compliance with rental regulations and Second Avenue standards. This role is expected to maintain move-ins in accordance with monthly targets. This role involves a combination of sales skills, customer service, and legal compliance along with ensuring each prospect has the information and support they need to make an informed decision to lease a Second Avenue home. This position may be supported by one or more Leasing Associates who are based in a contact center. This position is based in a home office, or a designated Second Avenue office, and reports to the VP of Leasing and Operations.

Duties and Responsibilities

• Oversee leasing operations within designated markets for Second Avenue (Company); this will typicallyinvolveleasingresponsibilityoverarotatingportfolioofavailablehomeswithinoneormore major cities / markets and may span different states
• Workindependentlywithinstandardbusinesshourstorespondtovettedleadsandfollow-upwith prospects via phone, email and texting to drive leasing objectives for the portfolio managed
• MaintainanddocumentleadactivityinSecondAvenuesCRMregardingtours,prospectnotesand applications as activity transpires
• Workintandem with oneormore Leasing Associates in the Company contact center to ensure quick and timely follow up with their assigned leads, prospects and applications
• Monitor market conditions, prospect feedback and leasing statistics to make recommendations onpricingchangesand / orspecialsforproperties;adviseAssetManagementonpricingchangesfor markets and make recommendations on specials to Operations
• Closely consult with the VP of Leasing and Operations on inventory levels, pricing and home condition issues
• ReviewadvertisingandadvisetheCompanysMarketingteamonstrategiestoimproveleasingand the resulting revenue for a managed portfolio of homes
• Throughthedutiesandresponsibilitiesoutlinedherein,maintainahighvolumeofmove-inseach month within the assigned market(s), typically set at 30-40 per month as the expected goal
• Workcloselywithothermembers of the Leasing Teamandsupportthemas needed
• ManageandmeasureleasingoperationsKPIsforassigned markets
• Monitor feedback and property inspections to communicate with Renovations, Turns and Maintenance(RTM)departmentsregardingtheoverallconditionofthevacanthomes
• Deliverapositivecustomerserviceexperienceduringallinteractionwithprospects,associates, peers, support groups, vendors, and residents
• Effectivelyandefficientlysupportcompanygoals,initiatives,andprograms,toensurecompliance along with results-oriented intent
• FollowthetermsandbeversedintherulesofFair Housing,TheFairCredit ReportingAct,the American Disabilities Act, and other applicable leasing regulations
• ComplywithallCompanystandards,applicablehealthandsafetyrulesandregulations,aswellas applicable local, state, and federal laws
• MentorandsupportLeasingAssociatesandotherLeasingManagersinallareasofleasingoperations
• Other projects or duties as assigned

Qualifications

Education and Experience

Job Competencies

Benefits

NOTE : This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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