Patient Access Representative, Full Time - Flagstaff, AZ

Patient Access Representative

This is an onsite position located at our hospital in Flagstaff, AZ.

The Patient Access Representative is responsible for the verification and collection of patient demographic and insurance information by direct data entry to the electronic medical record during the scheduling / pre-admit or admission process prior to discharge. S / he conducts an interview with the patient or authorized representative to secure information specific to requested services; accurately documenting the discussion and other registration / scheduling activities in the encounter.

Responsibilities

Patient Registration and Scheduling

• Demonstrates ability to navigate web-based products or system applications required for registration or scheduling.
• Accurate identification of patient for direct data entry of required clinical, demographic, and insurance information to the electronic medical record during registration or for appointment booking of assigned diagnostic procedures.
• Provides general explanation of scheduled procedures and patient instructions that are necessary for conducting diagnostic medical services.
• Ensures system documentation specific to the patient visit is entered and accurately reflects activities related to patient or provider contact, order documentation, insurance verification, financial education, and payment.
• Provides explanation of legal forms and secures signature of patient / authorized party as required for services.
• Demonstrates basic understanding of compliance standards required within a healthcare environment including EMTALA and HIPAA-Privacy Patient Confidentiality regulations.

Insurance Verification

Financial Counseling

Revenue Cycle Support

Compliance / Safety

Qualifications

Education

Experience