Nutrition Assistant - PT - Days - MHW

Patient Service Associate

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Assists patients with menu selections and meal service based on the physician-ordered diet parameters.

Assists with patient / guest satisfaction initiatives. Resolves, refers, and / or reports service quality issues as appropriate. Collaborates with assigned nursing units to enhance the patient experience. Ensures that patient meal process is completed in accordance with time expectations. Helps patients to make menu selections that comply with their dietary requirements and restrictions. Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies. Assembles patient meal trays based on menu selections made in compliance with the patients dietary requirements and restrictions.

ACCOUNTABILITY, ACCURACY - FOOD SERVICE, CUSTOMER SERVICE, HAND HYGIENE, KITCHEN SANITATION - STAFF, MEAL DELIVERY, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

High School Diploma or Equivalent (Required) Complexity of Work : Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience : One (1) year customer service related experience.

Bending and Stooping = 60%

Climbing = 20%

Keyboard Entry = 60%

Kneeling = 20%

Lifting or Carrying 0 - 25 lbs Non-Patient = 60%

Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%

Lifting or Carrying >

75 lbs Non-Patient = 0%

Pushing or Pulling 0 - 25 lbs Non-Patient = 60%

Pushing or Pulling 26 - 75 lbs Non-Patient = 40%

Pushing or Pulling >

75 lbs Non-Patient = 0%

Reaching = 60%

Repetitive Movement Hand / Arm = 60%

Sitting = 40%

Standing = 60%

Walking = 60%

Audible Speech = 60%

Hearing Acuity = 60%

Smelling Acuity = 60%

Taste Discrimination = 60%

Depth Perception = 60%

Distinguish Color = 60%

Seeing - Far = 60%

Seeing - Near = 60%

Bio hazardous Waste = 60%

Biological Hazards - Respiratory = 60%

Biological Hazards - Skin or Ingestion = 60%

Blood and / or Bodily Fluids = 60%

Communicable Diseases and / or Pathogens = 60%

Dust = 40%

Gas / Vapors / Fumes = 40%

Hazardous Chemicals = 40%

Computer Monitor = 60%

Domestic Animals = 20%

Extreme Heat / Cold = 40%

Fire Risk = 40%

Heating Devices = 40%

Moving Mechanical Parts = 60%

Needles / Sharp Objects = 40%

Potential Electric Shock = 40%

Wet or Slippery Surfaces = 60%