Travel Service Associate, Premium

Traveler Service Associate, Premium

The Traveler Service Associate is responsible for handling interactions with customers that route through multiple channels and providing a best-in-class customer experience to our travelers. The ideal candidate is a self-starter with a passion for helping travelers solve complex issues in what can be highly stressful situations.

This role is within the Traveler and Partner Service Platform organizations, which services customer requests from across the many brands of Expedia Group.

What you'll do :

• Lead the resolution of issues on all traveler related issues
• Research, analyze and resolve traveler issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions while maintaining ownership of the issue
• Provide our travelers with best-in-class service that drives loyalty to all of Expedia Groups' multiple brands
• Research and analyze data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close traveler and supplier issues
• Identify service problems and conduct root cause analysis whilst signposting possible solutions
• Establish and maintain positive working relationships with management, corporate, network, co-workers, and partners
• Flexible approach to ensure established service levels are achieved at all times
• Must maintain up-to-date Traveler Support Agent skillset
• Must maintain confidentiality
• Other duties and projects as assigned

Who you are :

The total cash range for this position in Springfield is $38,500.00 to $54,000.00. Employees in this role have the potential to increase their pay up to $61,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.