Cat Pathways Coordinator

Job Description

Job Description

Position : Cat Pathways Coordinator

Department : Client Services / Placement

Reports To : Pathway Programs Manager

Location : 1251 Fulton Industrial Blvd SW Atlanta, GA 30336

Summary :

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

The Cat Pathways Coordinator is responsible for overseeing the shelter foster cat program, including the behavioral assessment and placement planning for cats and kittens within the shelter. This role supports the general coordination and counseling of fosters caring for shelter cats and kittens.

Essential Job Functions :

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

Uphold the standards and values of LifeLine Animal Project :

Save Lives Build Community Be Exceptional Stewards Be Courageous

Be Compassionate Take Responsibility Respect, Embrace and Celebrate Diversity

Customer Service and Administrative Responsibilities :

• Provide excellent customer service and communications to clients, coworkers, fosters, and volunteers. Welcome visitors with a friendly, compassionate , and professional demeanor.
• Respect, embrace and celebrate diversity by always operating with a judgement-free mindset when greeting and working with visitors.
• Coordinate with Rescue Coordinator on rescue placement of cats and kittens.
• Conduct a daily inventory to determine placement options.
• Work with Pathway Coordinators and other departments to make sure that all foster needs are met in a timely manner.
• Manage the Foster Coach Team.
• Courageously collaborate with relevant staff and departments to address specific behavior needs and support cats in foster and to address any issues or concerns that arise.
• Exhibit exceptional stewardship by maintaining the foster module in the shelter database to keep track of foster pets housed outside of the shelter.
• Work with Veterinary staff to schedule vaccines, surgery, appointments as needed. Provide appointment information to foster and follow-up if appointments are missed. Reschedule as needed.
• Take responsibility to Identify and create efficiencies throughout the program.
• Handle customer service issues and more serious situations like lost cats, cat bites, and fading kittens.
• Assist Pathway Programs Manager in developing strategic placement plans for cats.

Animal Behavior and Care Responsibilities :

General Responsibilities :

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education and / or Experience :

High school diploma or equivalent; college degree or relevant coursework preferred.

18 years or older required, 23 years or older preferred for the purposes of being added to group vehicle insurance policy.

One or more years’ experience in animal related field or animal sheltering preferred.

Previous experience in customer service, hospitality, or a similar role is highly desirable.

Fear Free Sheltering preferred.

Work Environment :

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.