Communications Manager

Communications Manager

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Communications Manager is a key enabling role for our client and the account team communications. The role is highly visible and fast-paced, and the ability to successfully manage multiple priorities is essential. Responsibilities include assisting the account leadership team in developing communication tools including newsletter updates, client communications, monthly, quarterly, and annual reports, quarterly client business review presentations, ad-hoc reporting, and providing oversight coordination to the leadership team for initiatives. Strong skills in organization, verbal and written communication, event planning, outstanding attention to detail, self-starter and a deep understanding of building client relationship.

Please note : This role is required to be on-site at the client's location in Atlanta, GA.

What this job involves

• Lead the account's communications to the team and to the client. This includes not only taking on a leadership role in gathering, maintaining and disseminating information, but also establishing systems, processes, policies and incorporating team involvement.
• Collaborate with business teams to ensure alignment and support of core strategies and initiatives and ensure consistency of messaging, as well as "tell our story" to the client organization.
• Be the advocate for communicating firm news to the team, and team news to the firm.
• Support the team with communications to clients and sites demonstrating a high customer service focus.
• Maintain standard templates for communication tools used by the team.
• Provide on-boarding duties for new employees, including tracking trainings, liaison with client executive assistant to order new technology, and setting up access to OneView team site and email accounts.
• Provide executive assistant support by managing account director's calendar, planning meeting space, and being a liaison with client's executive assistant.
• Manage meetings and events for account team, including quarterly All Hands meetings, regional CRM meetings, client appreciation events, employee / client holiday parties, and other team building events.
• Originate new, creative concepts and flawlessly execute them across multiple touch points.
• Collaborate with account business groups and performance manager to develop reporting formats and content, including monthly reports, quarterly QBR presentations and other required reports and presentations.
• Collaborate and liaison with firm-wide Communications Managers.
• Liaison with client's Corporate Communication Department to garner support and coordinate planned communication activities.
• Build relationships with Client to support the team in achieving the highest Customer Satisfaction rating.
• Act as OneView Portal administrator for the account, creating meaningful content with user-friendly design. Grant site permissions for employees and client-users.
• Act as resource for content owners on OneView team site, and grant team site permissions.
• Ensure accuracy via proofreading and editing documents for self and supported team members.
• Complete projects as requested professionally and accurately on or before deadline.
• Act in advisory role on high-profile projects and special initiatives requiring client communication.
• Become the Rewards & Recognition champion, promoting achievements and successes in account / client communication and on OneView Portal. Ensure active participation in R&R program.
• Any and all other duties and tasks assigned.

Sound like you? To apply you need to be :

Location : On-site Atlanta, GA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :