Distribution Center Customer Care Manager

Job Description

Drives positive customer experience and repeat business. Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities

• Supervises the keeping of records within a company standard system of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolves customers' ordering, shipping and billing complaints by performing activities to resolve the problem.
• Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
• Contacts customers to respond to inquiries or to notify them of investigation results or any planned adjustments.
• Recommends improvements in products, services, delivery, shipping, or billing methods and procedures to prevent future problems.
• Solicits repeat and add-on sales of new or additional services or products.
• Manages customer satisfaction through a reach out program.
• Confers with customers by telephone, email or in person to provide information.

Qualifications

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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.