Engineer, Customer Support

Overview

G'day!

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your back.

Why is ServiceRocket the place for you

• A 20+ year tech services expert of many solutions and partnerships with industry giants.
• Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
• Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
• We are recognized for our innovation, impact, and outstanding customer support, earning the Atlassian Partner of the Year 2024–2025 for Co-Selling Excellence award.

Visit our website to learn more and become a part of our Rocketeer Nation.

Are you passionate about working with the latest ground-breaking, disruptive technologies? Do you pride yourself on learning quickly? Do you consider yourself a Linux specialist (for example, deep knowledge with at least two years experience)?

If you join our Docker team, you are guaranteed to fully enjoy your work every day. In addition to engaging with clients (global leaders and household names) to solve challenging technical issues and collaborating with your teammates, you will be working with world-class, latest disruptive technologies.

We are seeking a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, and Product Management to represent the voice of the customer.

The shifts for this team include weekend and holiday coverage with a typical schedule of Friday to Monday (4 days).

What you'll be doing

What you'll bring to the table

Nice to have :

Your Comp

The US annual pay range for this Level 3 position is between $77,000 to $87,000 per annum. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The pay range is the base pay being offered combined with our company-wide bonus plan. In addition, we provide allowances to cover technology, education, and wellness and a full range of medical, retirement, and other benefits. The total earnings may vary depending on experience and geographical location.

Only shortlisted candidates will be notified

Perks

Our Selection Process

Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you. You'll meet the TA member who guides you through the process, then the hiring team and the area executive.

Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!

Additional Information

ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

RECRUITING FRAUD ALERT : Your personal information and online safety are important to us. Recruiters will never request payments or financial information. If you are unsure, email careers@servicerocket.com.

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