Resilience Testing Program Leader (Remote)

Overview

This is a remote role that may be hired in several markets across the United States.

The Enterprise Resilience Testing role is responsible for designing, coordinating, and executing enterprise-wide resilience tests that evaluate the bank’s ability to withstand and recover from disruptive events. This role will serve as an independent contributor within the Enterprise Resilience Office, with a focus on strengthening operational readiness and ensuring that critical business services remain available under stress. The individual will collaborate with business units, technology teams, risk functions, and senior stakeholders to deliver risk-based testing exercises, identify gaps, and drive continuous improvement across the enterprise resilience program.

Responsibilities

Plan, design, and execute scenario-based enterprise resilience testing exercises (e.g., operational disruptions, cyber events, third-party outages).

Coordinate cross-functional participation from business, technology, and operations teams to validate critical business service continuity.

Ensure testing activities align with regulatory expectations, internal policy requirements, and industry best practices.

Track, analyze, and report test results, including the identification of gaps, lessons learned, and recommendations for remediation.

Partner with risk, audit, and compliance functions to ensure resilience testing outcomes feed into enterprise risk management frameworks.

Maintain standardized testing methodologies, playbooks, and reporting templates to drive consistency and repeatability.

Provide subject matter expertise and advisory support to business units preparing for local or line-of-business resilience testing.

Support post-test reviews and facilitate root cause analysis to strengthen resilience posture.

Monitor emerging risks and threats to ensure test scenarios remain relevant and forward-looking.

Serve as a connector between day-to-day business operations and enterprise-level resilience governance.

Qualifications

Bachelor's Degree and 6 years of experience in Enterprise resilience, recovery, business continuity, crisis / incident management, technology or risk management

OR

High School Diploma or GED and 10 years of experience in Enterprise resilience, recovery, business continuity, crisis / incident management, technology or risk management

Preferred Qualifications

5+ years of experience in business continuity, crisis management, operational risk, or resilience testing within financial services or other highly regulated industries.

Strong understanding of operational resilience principles, critical business services, and incident response practices.

Experience designing and facilitating tabletop exercises, simulations, or scenario-based testing.

Familiarity with regulatory expectations (e.g., OCC, Federal Reserve, PRA, or equivalent)

Excellent organizational skills with the ability to manage multiple projects and stakeholders simultaneously.

Effective communication and facilitation skills, capable of engaging stakeholders at multiple levels of the organization.

Ability to work independently, exercise sound judgment, and escalate issues when needed.

Large Financial Institution experience

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $104,413 and $170,000.  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.