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Security Officer - Full-Time Nights

Security Officer - Full-Time Nights

Salem Hospital NSMCJamaica Plain, MA, US
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Security Officer

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.

Essential Functions :

  • Patrols assigned areas, giving particular attention to those areas where security problems have occurred.
  • Identifies unsafe conditions and improperly secured areas / property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.
  • Maintains strict confidentially standards at all times.
  • Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential / real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent court proceedings as required.
  • Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.
  • Maintains accountability for valuables / property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.
  • Performs as Dispatcher utilizing "state of the art" integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.
  • Participates in assistance with workplace and domestic victims; responds to medical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.
  • Voluntary participation in various departmental committees, task forces, and teams.

Qualifications :

  • Education : High School Diploma or equivalent required
  • Licenses and Credentials : Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check / Registry of Motor Vehicles Driving Report - MGB Internal preferred
  • Experience : Experience in hospital, security / police, emergency medical or customer services preferred 3-5 years preferred
  • Knowledge, Skills and Abilities :
  • Strong interpersonal communication and customer service skills.
  • Ability to deal with and effectively deescalate anxious / stressed people and manage aggression.
  • Works effectively both independently and in teams. Able to multitask.
  • Strong problem-solving skills.
  • Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes.
  • Customer service skills : accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
  • Displays positive image, tact, and diplomacy, active listening, articulate.
  • Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices.
  • Strong writing skills to provide and maintain documentation to support data.
  • Intermediate computer skills : typing and use of database software.

    • Physical Requirements :

  • Standing Frequently (34-66%)
  • Walking Frequently (34-66%)
  • Sitting Occasionally (3-33%)
  • Lifting Frequently (34-66%) 35lbs+ (w / assisted device)
  • Carrying Frequently (34-66%) 20lbs - 35lbs
  • Pushing Occasionally (3-33%)
  • Pulling Occasionally (3-33%)
  • Climbing Rarely (Less than 2%)
  • Balancing Frequently (34-66%)
  • Stooping Occasionally (3-33%)
  • Kneeling Occasionally (3-33%)
  • Crouching Occasionally (3-33%)
  • Crawling Rarely (Less than 2%)
  • Reaching Frequently (34-66%)
  • Gross Manipulation (Handling) Frequently (34-66%)
  • Fine Manipulation (Fingering) Frequently (34-66%)
  • Feeling Constantly (67-100%)
  • Foot Use Rarely (Less than 2%)
  • Vision - Far Constantly (67-100%)
  • Vision - Near Constantly (67-100%)
  • Talking Constantly (67-100%)
  • Hearing Constantly (67-100%)
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