Chargeback Specialist

Commerce BankKansas City, MO, US

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Chargeback Specialist - BankCard

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range Hourly : $20.90 - $26.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform chargeback related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, commercial cards and other internal departments.

Essential Functions

Perform basic related functions for consumer debit and prepaid, consumer credit, HSF, RLOC, and commercial cards, including retrieving support documentation, and closing / reissuing accounts
Conduct dispute resolution as outlined within Reg E, Reg Z, Visa USA, Visa Intl and Mastercard regulatory guidelines for one business line
Report activity to card associations as needed
Communicate dispute details to and from the cardholder(s), merchants(s), financial institution(s), third party processor(s), peer(s)
Process stop payments in the associated systems
Perform other duties as assigned
Perform chargebacks in the Visa or Mastercard systems
Perform other duties as assigned

Knowledge, Skills & Abilities Required

Intermediate knowledge of the banking industry, including best practices

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Ability to research and provide solutions with the understanding of when to escalate issues

Ability to retain information and apply knowledge to multiple situations or scenarios

Ability to maintain a high degree of confidentiality

Proficient with Microsoft Outlook, Word, and Excel

Ability to maintain professionalism with customers during difficult situations

Education & Experience

Associate's degree in Business Administration or related field or equivalent combination of education and experience required

2+ years related customer service experience required

1+ year banking and / or bankcard experience preferred

Location : 922 Walnut St, Kansas City, Missouri 64106

Time Type : Full time

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Specialist Specialist • Kansas City, MO, US