Manager, Population Health

Manager, Population Health Location :

• Baltimore, MD (Hybrid – remote / in-person) Reports to : VP of Account Management Employment Type : Full-time About Scene Health At Scene Health, we believe that every dose of medication is an opportunity to connect, support, and empower patients.
• Our video Directly Observed Therapy (video DOT) platform transforms medication adherence into a daily opportunity for care.
• We partner with Medicaid and other health plans to support vulnerable populations, using personalized coaching, data-driven insights, and human connection to improve health outcomes.
• Learn more at www.scene.health .
• Position Summary Scene Health is seeking a strategic, detail-oriented, data-savvy, and mission-driven Manager, Population Health to support the success of our health plan partnerships and serve as a key relationship manager for our customers.
• Reporting to the VP of Account Management, this role will lead day-to-day relationship management, performance reporting, and population analysis across a defined set of accounts.
• The ideal candidate will combine strong client-facing communication skills with the ability to turn data and member stories into actionable, compelling insights to showcase the impact of our program.  You will work cross-functionally with internal teams—including clinical, data analytics, operations product, and marketing—to ensure each customer sees measurable results and meaningful member experiences.
• Key Responsibilities Serve  as the primary account manager for assigned health plan customers, fostering strong relationships, timely communication (internal and external) and high program / customer satisfaction.
• Prepare and deliver Monthly and Quarterly Business Reviews (MBRs / QBRs), including slide development, population health reporting, data visualization, and actionable recommendations.  Analyze health outcomes, quality, and utilization  data to demonstrate impact and identify opportunities for program optimization.
• Partner with the VP of Account Management, to interpret member risk stratification outputs to recommend populations that would benefit from Scene Health’s video DOT intervention.
• Collaborate closely with internal clinical, product, and marketing teams to align program execution with customer goals and emerging needs.
• Assist in the identification and presentation of compelling member success stories , using Scene Health’s rich video library and health outcomes data to craft personalized member story packages for customers.
• Create data-driven presentations that illustrate real-world member impact.
• Track and follow through on  customer deliverables, requests, and escalations ensuring internal awareness and accountability.
• Stay current on Medicaid & Medicare quality & STARS measures, risk models, value-based care strategies, and emerging health equity topics to help inform internal and strategic client recommendations Qualifications Bachelor’s degree required; Master’s degree in public health, health administration, nursing, or social work is preferred. 3–5 years of experience in healthcare account management, population health, or managed care.
• Clinical background (e.g., nursing, social work) strongly preferred.
• Demonstrated ability to communicate and present effectively to internal and external clients.
• Proficiency in analyzing and interpreting healthcare data trends including engagement rates, quality metrics, clinical outcomes, and utilization with a strong willingness to deepen skills over time.
• Skilled in slide development  (Google Slides, PowerPoint), with the ability to translate data into polished presentations.  Basic experience working with data tools and visualizations (e.g., Google Sheets, Excel); familiarity with platforms like Tableau, Power BI, or Superset is a plus.
• Highly organized and capable of managing multiple customers and deliverables simultaneously.
• Deep commitment to improving health equity, continuous learning, and patient-centered care.
• Benefits The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate.
• Scene has impacted thousands of lives to date, but you will be integral in scaling that impact.
• Competitive salary 12 days vacation, paid sick leave, plus holidays Remote work Health, dental, vision, short-term and long-term disability 401K retirement savings plan Employee Assistance Program Why Join Us?
• Competitive salary and benefits package.
• Work remotely while making a tangible impact on patients’ lives .
• Be part of an innovative healthcare solution addressing a $500B medication adherence challenge.
• Collaborate with passionate professionals across healthcare, technology, and public health sectors.
• Professional development and growth opportunities within a rapidly scaling company.
• We are interested in every qualified candidate who is eligible to work in the United States.
• However, we are not able to sponsor visas at this time.
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