Talent.com
IT Helpdesk Tech

IT Helpdesk Tech

Native American ConnectionsPhoenix, AZ, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

Join to apply for the IT Helpdesk Tech role at Native American Connections

2 days ago Be among the first 25 applicants

Join to apply for the IT Helpdesk Tech role at Native American Connections

Join Our Team at Native American Connections!

Who We Are :

Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care

grounded in respect and tradition.

Our Mission :

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

Why Work With Us?

When you join NAC, you're not just taking a job — you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are

committed to healing generational trauma, strengthening families, and building vibrant futures.

What We Do :

  • Behavioral Health Services : Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
  • Affordable Housing : Safe, stable, and supportive housing options — from transitional housing to permanent low-income housing.
  • Community Development : Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.

Our Values :

Cultural Integrity | Community Wellness | Holistic Healing | Equity & Inclusion | Sustainability

Now Hiring :

We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership.

If you're passionate about social change, cultural advocacy, and serving diverse communities with dignity and care — NAC is the place for you.

Based in Phoenix, Arizona | ? 501(c)(3) Nonprofit Organization

Apply Today & Make a Difference Tomorrow :

Visit https : / / www.nativeconnections.org / careers-at-nac / to view open positions and join our circle of care.

IT HELPDESK TECHNICIAN

POSITION SUMMARY :

With a high degree of privacy, security, and professionalism, provide necessary technical services and support in a consistent and timely manner to Native American Connection (NAC) management staff, employees, and partners. Ensure NAC's mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support NAC's Help Desk, and various 24 / 7 / 365 business functions.

RESPONSIBILITIES :

  • Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members.
  • Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties.
  • Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority.
  • Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses.
  • Ensure that each workstation in the at all NAC offices / properties has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment.
  • Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephonic devices.
  • Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues and collaborating with other team members when needed.
  • Perform assigned activities and tasks on schedule following IT standard processes and procedures.
  • Periodically learn new technical skills on the job and attend relevant training throughout the calendar year.
  • Occasional after-hours work required.
  • Other duties as assigned.
  • SKILLS :

  • Detail-oriented with strong Organizational Skills and ability to follow processes.
  • Outstanding verbal and written communication skills
  • Exercises sound judgment and motivated to meet deadlines.
  • Ability to prioritize, be resourceful and manage changing priorities.
  • Ability to work independently and complete tasks within established deadlines.
  • Ability to work well with others in a team approach.
  • Ability to be thorough and pay great attention to detail.
  • Ability to maintain confidentiality especially with respect to HIPAA and patient data.
  • Ability to maintain professionalism and ethics.
  • Demonstrate critical thinking, problem-solving, organizational and time management skills.
  • Strong interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
  • Ability to take responsibility and accountability for actions and the results of actions.
  • Excellent written and oral communication skills.
  • Excellent customer service skills.
  • Maintain NAC's Core Values when performing job functions and when interacting with NAC staff and partners.
  • EDUCATIONAL / WORK EXPERIENCE REQUIREMENT :

  • Computer Science Class work – AA degree preferred.
  • Microsoft 365 experience.
  • Ability to complete basic desktop and laptop PC / Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals.
  • Basic knowledge of printer set up and troubleshooting.
  • Web Browser Configuration Experience
  • Familiarity with Network terminology.
  • PC imaging, configuration, and repair experience a plus.
  • Able to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor.
  • Experience in working with the Native American population preferred.
  • PHYSICAL DEMANDS :

  • Able to sit, stand walk with / without accommodations.
  • NATIVE AMERICAN PREFERENCE : Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary.

    DRUG FREE WORKPLACE : Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

    FAIR LABOR STANDARDS ACT :

    This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    Non-profit Organizations

    Referrals increase your chances of interviewing at Native American Connections by 2x

    Get notified about new Information Technology Help Desk Technician jobs in Phoenix, AZ

    Greater Phoenix Area $58,240.00-$80,600.00 2 weeks ago

    Greater Phoenix Area $23.00-$25.00 3 days ago

    IT Tech Support / Local Arizona Candidates only

    Scottsdale, AZ $58,240.00-$66,560.00 6 days ago

    We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

    J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    It Helpdesk • Phoenix, AZ, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    IT Support Technician III

    IT Support Technician III

    VirtualVocationsGlendale, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Support Technician III.Key Responsibilities Act as a technical leader in client-facing calls and coordinate efforts between department leaders Ensure escalated tic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Senior IT Helpdesk Specialist

    Senior IT Helpdesk Specialist

    PrePassPhoenix, AZ, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    PrePass® is North America's most trusted weigh station bypass and toll management platform.We’re transforming how the transportation industry operates, creating solutions that keep trucks moving sa...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Support / Help Desk

    IT Support / Help Desk

    PK TechPhoenix, AZ, US
    serp_jobs.job_card.full_time
    BEFORE APPLYING, PLEASE MAKE SURE YOU MEET THE REQUIRED CRITERIA BELOW : .You live within 30 minutes of 7th St and Camelback in Phoenix. Your resume reflects a person trying to make a career out of IT...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    IT Service Desk Technician

    IT Service Desk Technician

    VirtualVocationsTempe, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Service Desk professional to support enterprise users across the globe.Key Responsibilities : Serve as the first point of contact for inbound IT support via phone, email...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Support Tech 2 - Phoenix or Wickenburg

    IT Support Tech 2 - Phoenix or Wickenburg

    Meadows Behavioral HealthcarePhoenix, AZ, US
    serp_jobs.job_card.full_time
    IT Support Tech 2 - Phoenix or Wickenburg at Meadows Behavioral Healthcare.This role provides Tier 2, IT support to the end-user community remotely and in person. The position entails next level sup...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Helpdesk Administrator

    Helpdesk Administrator

    Nest HealthPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Nest Health is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America's highest risk families. Nest's first-of-its-kind family-based, in-home, and vi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Tech & Operations Support

    IT Tech & Operations Support

    The Atlas GroupPhoenix, AZ, US
    serp_jobs.job_card.full_time
    As an industry leader in aerospace manufacturing, The Atlas Group maintains its position in the marketplace through a commitment to developing the best talent in engineering, production and leaders...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Grant Compliance Consultant

    Grant Compliance Consultant

    Vaco by HighspringFountain Hills, Arizona, United States
    serp_jobs.job_card.full_time
    Vaco has partnered with a local mining company in search of Grant Compliance Project Manager to join their team.The Grant Compliance Project Manager will oversee and manage the process of ensuring ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Helpdesk Specialist

    Helpdesk Specialist

    VirtualVocationsTempe, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for a Helpdesk Specialist to provide technical support and assist users with IT-related issues.Key Responsibilities Serve as the first point of contact for computer hardware,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    IT Support Contractor

    IT Support Contractor

    VirtualVocationsGilbert, Arizona, United States
    serp_jobs.job_card.full_time
    A company is looking for an IT Support Contractor for a 6-month engagement.Key Responsibilities : Provide high-quality, responsive support via the helpdesk channel to resolve technical issues Han...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Helpdesk Technician I

    Helpdesk Technician I

    Raintree SystemsPhoenix, AZ, US
    serp_jobs.job_card.full_time
    Here at Raintree we are a remote first technology company, so naturally our people use a lot of technology.With technology playing a crucial role, that's where you come in.Your position is to provi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    JARS Help Desk Technician

    JARS Help Desk Technician

    JARS CannabisPhoenix, AZ, USA
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Location : JARS Corporate Office.This position plays a key role in keeping our technology running smoothly, including POS systems, hardware, networking, and user accounts. If you have a passion for p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    IT Help Desk (Onsite)

    IT Help Desk (Onsite)

    The Customization GroupPhoenix, Arizona, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    With a strong international presence across.Europe, North America, and the Middle East.AI-driven acquisitions and partnerships. Whether in our tech hubs, production facilities, or business locations...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT Technical Support Specialist

    IT Technical Support Specialist

    ZipRecruiterPhoenix, AZ, US
    serp_jobs.job_card.full_time
    We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maint...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    IT Helpdesk Service Technician

    IT Helpdesk Service Technician

    AssistRxPhoenix, AZ, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    The Service Desk Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Orlando offices.Addi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    IT - Technical Support - Mid-Level

    IT - Technical Support - Mid-Level

    MindlancePhoenix, AZ, US
    serp_jobs.job_card.full_time
    Hybrid role in (Phoenix, Austin, or Westlake) Mon, Wed, Thurs.The candidate must be able to interact with all levels of technical and managerial staff and will have proven leadership abilities and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    Technician - Configuration and Deployment Tech

    Technician - Configuration and Deployment Tech

    Sunrise SystemsPhoenix, Arizona, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    As a C&D Technician, you ll assist with : .Hardware lifecycle management from procurement to disposal.Inventory tracking and compliance using. Troubleshooting and configuring computer hardware.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Part Time Driver - Get Paid Helping Others!

    Part Time Driver - Get Paid Helping Others!

    VeyoFountain Hills, AZ, United States
    serp_jobs.job_card.part_time
    Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE • when you sign up to drive your own vehicle and help transport others to healthcare appointments around Phoenix!. Veyo is a mission-driven company...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30