Customer Service Specialist

A company is looking for a Customer Service Representative who thrives in a fast-paced, multi-channel environment.

Key Responsibilities

Handle a high volume of customer interactions through calls, live chat, and emails

Deliver accurate account information, process payments, and document all interactions

Manage follow-ups in the Premium Billing System and escalate complex issues as needed

Required Qualifications

2+ years in a high-volume contact center with voice and chat channels in a remote environment

Typing speed of 40+ WPM with strong grammar and spelling

Experience with Genesys and / or Zoho is a plus

A customer-first mindset with patience and empathy

Alignment with core values : Integrity, Respect, Flexibility, Self-Evaluation, Knowledge, and Compassion