Veterinary Referral Coordinator - Exotics

Description

ACCESS Los Angeles  is seeking a  Referral Coordinator  to join our growing Exotics team!

The Referral Coordinator plays a vital role in the efficient operation of the Exotics department. This position is responsible for managing appointment scheduling, ensuring that all necessary documentation is prepared and available for patient visits, and providing exceptional customer service through effective communication with clients and healthcare providers.

Responsibilities :

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others.

Key Responsibilities :

• Appointment Management : Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
• Record Preparation : Verify that all necessary medical records, referral documents, and pertinent information are attached for each upcoming appointment, facilitating a seamless patient experience.
• Phone Communication : Serve as the primary point of contact for incoming calls directed to the Exotics department via the phone tree system. Respond promptly and professionally to inquiries from patients, providers, and other stakeholders.
• Voicemail Management : Regularly check departmental voicemails and return calls in a timely manner, ensuring that patient concerns are addressed and resolved efficiently.

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively

Participate in weekly meetings with the Department to review and strategize in streamlining departmental performance and improving workplace culture.

Demonstrate authenticity in all interactions, building rapport with clients and colleagues.

Actively listen to client needs and concerns, ensuring a tailored approach to service delivery.

Leading With Your Hands

The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results

Partner with the doctor assistants for appointment scheduling.

Provide support to ACCESS LA to promote hospital-wide success.

Inspire the department’s client care staff to ensure high-quality performance and efficient workflow aligned with departmental and hospital-wide goals.

Key Qualifications :

Strong communication and interpersonal skills.

Proficiency in office software and scheduling systems.

Excellent organizational abilities and attention to detail.

Experience in a healthcare setting is preferred but not required.

Proficiency in standard office software and tools.

Willingness to respond positively to requests from staff and work effectively with others

Availability weekends as required.

Ability to multi-task and work on several different projects simultaneously

Great work ethic and thrives in a fast-paced environment;

Self-starter who is able to work with and without direct supervision.

Compensation : $21 / hr - $24 / hr, dependent upon experience.

Schedule : 8 : 00 am to 6 : 00 pm

We offer an industry leading benefits package including health, dental, vision, 401K, paid parental leave, pet benefits and more!

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.